Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Screen frozen can't turn off any suggestion?
kociak
Enthusiast

Screen froze, I can't do anything and can't turn it off. Any suggestion?

Labels (1)
0 Likes
Re: Screen frozen can't turn off any suggestion?
Penguin87
Newbie

try taking the battery out

0 Likes
Re: Screen frozen can't turn off any suggestion?
demmo86rt
Champion

The battery in the Lumia 928 is not removable. 

0 Likes
Re: Screen frozen can't turn off any suggestion?
tyty_
Enthusiast

With this device, if you have a frozen screen all you need to do is:

1. Press and hold the power button down on the device for about 5 - 10 seconds

2. Release the power button after this time frame, and your phone should do what we call a soft reset!

Re: Screen frozen can't turn off any suggestion?
kociak
Enthusiast

Thanks I did that accidentally but thank you for the input

0 Likes
Re: Screen frozen can't turn off any suggestion?
saracaye
Newbie

Actually, on the Lumia 928 you need to press and hold the power  and volume buttons down on the device for about 5 - 10 seconds.


0 Likes