jimho wrote:
rcschnoor wrote:
SickFreak wrote:
I sent a letter last night - not specifically to get information on a WP7 device, but to just ask to let us customers know what's going on and their tentative plans. I used an example of the HTC Trophy, and I have no clue if I should just get that (which I don't want) or wait until a possible release of some other future WP7 phone with a slide-out keyboard (like the HTC Arrive.) I wasn't asking for deep dive particular information or even release dates - just a roadmap to help people plan.
I got a call this morning from someone and basically, in a very nice way told me to go fly a kite and that they aren't going to keep us informed on anything until something is actually written in stone.
Very frustrating.
Well if they did announce something BEFORE it was written in stone, and then didn't follow through, I don't suppose you would complain that they didn't follow through with what they had previously said.
Verizon: We are thinking of releasing phone X later this summer.
Customer: Great! I am definitely going to wait for that phone.
Verizon(3 months later): After further consideration, we have decided not to release phone X.
Customer: You mean I waited these last 3 months for NOTHING!!!!!!!! Verizon is horrible!!!!!
@rschnorro - That's a poor excuse to not provide roadmap information . Verizon selectively announces information about certain models- its a marketing decision because they don't want you to wait.
Don't you think Verizon deals with and does the same thing from their vendors- there's a difference between commitments, forecasts and roadmaps....
And what about the customer who buys phone X and three months later phone Y is released with no notice- Now there's a slew of folks that bought phone X who are **bleep** off because they would have waited for phone Y- but since they are locked in for another 21 months, Verizon can give them some empty magnanimous response.
The problem is we have two/three choices of carriers- they have a captive audience- It's an oligopoly- they need to behave better.
People are going to complain. It doesn't matter what Verizon does. When Verizon announced the iPhone 4 over a month in advance, we had to listen to over a month of complaints from people saying that they shouldn't have to wait until the release date. Since it was announced, they should be able to get it NOW.
Same thing with the Thunderbolt. Commercials started appearing about it and the complaints started immediately that it was announced and hadn't been available for purchase.
Same thing with the Droid Bionic. It was announced a couple of months ago, is still not available for purchase and there are complaints from people that they cannot purchase it.
If Verizon announces a phone far in advance, people will complain that they shouldn't have to wait that long to purchase it.
If Verizon doesn't announce a phone until close to the release, people will complain that there wasn't enough lead time from announcing the phone and the release.
Lose, lose situation for Verizon. You just seem to be in the latter category. Simple answer is to purchase a phone from the selection that is available at the time of purchase. If you are not happy with the selection, wait until something is available that you are happy with. There will always be something else newer and better coming along. There will always be people unhappy with the phone they have purchased when something better comes along, NO MATTER how much lead time was given before it was made available.
