Seriously, VZW, WP 9 Dev Preview was just announced...
RobPat406
Enthusiast - Level 2

...and we don't have the GA version of WP 8.1 yet.  What's going on?  When will it be pushed?  It has been over 4 months now.  I need Cortana to tell me when to get flowers for my wife!  Seriously, this is ridiculous...

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33 Replies
Not applicable

Ha ha "no amount of testing is correct" The Apple iOS 8 is being tested right now by those users. Updating their devices.

Fixed all the issues from the update. Except one. But its minor ha ha

rednibkram
Specialist - Level 1

Wait, that almost sounded like you are agreeing with me...???

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I am agreeing with your principal of throwing updates out like Apple does.

I am also saying that even their update has minor flaws in it. Correctable ones but update changes a customer should be aware of. Just getting all my Bluetooth devices to hook back up required to work had me remove everyone of them and pair again. Took time but it was not a Verizon issue.

The last minor glitch was having all the idevices ring whenever a call call came into my phone.

My other iPhone rang and two iPad airs rang as well. But I figured it out and then I noticed the Apple forum had a fix that I already done on my own.

This is the part we you and I disagree. Since the update was Apple and could be any device maker I don't call Verizon for tech support

You should fix the update quirks on your own through the device maker. I don't expect tech support from Verizon for any update I accept. By the way my phone made and received calls, the data worked and texting worked.

rednibkram
Specialist - Level 1


"Since the update was Apple and could be any device maker I don't call Verizon for tech support."

And I ask "why not?"   As part of my monthly service agreement, I PAY for Tech Support.  You may CHOOSE not to call Verizon Tech Support, but that does not mean others should follow suit.  Verizon may be the quickest way to find a solution to a technical issue with the device, despite if they support the device or can do anything about it.  Verizon may have internal knowledge of a technical issue told only to them from Apple.  Or they may some problem on their network that might be causing your device not to work.  There may be an issue with your SIM card, or your account isn't set up correctly to allow your device to ring.

Just because Apple makes the device and Verizon may or may not test anything or change anything, doesn't mean Verizon is 100% free of any fault for your device not working correctly.  It may have nothing to do with your device, so why wouldn't I call Verizon first?  That's what I'm paying for.

If, as you say, the issue isn't caused by anything Verizon has control over (i.e., network, SIM, account, etc.), then Verizon is more than capable of referring the customer to the manufacturer, again, part of their job.

I can sympathize with the Verizon Tech Support personnel for the fact that they must endure thousands of complaints each day, some of which can be quite frustrating, but that is their job.  I deal with the same "complaints" each day as part of my job with the Federal Government.  If I can do it, so should they.  I'm quite sure they don't need you online here each day telling people to "stop complaining to Verizon."

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rednibkram wrote:


"Since the update was Apple and could be any device maker I don't call Verizon for tech support."

And I ask "why not?"   As part of my monthly service agreement, I PAY for Tech Support.  You may CHOOSE not to call Verizon Tech Support, but that does not mean others should follow suit.  Verizon may be the quickest way to find a solution to a technical issue with the device, despite if they support the device or can do anything about it.  Verizon may have internal knowledge of a technical issue told only to them from Apple.  Or they may some problem on their network that might be causing your device not to work.  There may be an issue with your SIM card, or your account isn't set up correctly to allow your device to ring.

This is not the case. If the device worked as it was designed prior to my placing an update on it, logical reasoning would be that the UPDATE caused the problem. Not Verizon wireless. In Apples case Verizon did not even update my devices. So why would I waste the carriers resources via calling for something they probably know nothing about? The information and solutions however were at Apples Web Site. As it should be.

Just because Apple makes the device and Verizon may or may not test anything or change anything, doesn't mean Verizon is 100% free of any fault for your device not working correctly.  It may have nothing to do with your device, so why wouldn't I call Verizon first?  That's what I'm paying for.

You keep mentioning fault? Strange. It is your fault (customer) if you take a perfectly functioning device and add any update to it. YOU assume the risk, you also assume the proper functioning on the carriers network to gain access to the "Cellular and Data Network" which is all Verizon and any carrier provides. And what you actually PAY for. Nothing else. Tech support issue can be you cannot access the cell tower, or your data connection over cellular is slowed down or non functional. My first question would be " Did you recently update your device"? and once you said yes, I would refer you to the device maker who gave that update. That is fair. You have stated many times this is what tech support should do.

If, as you say, the issue isn't caused by anything Verizon has control over (i.e., network, SIM, account, etc.), then Verizon is more than capable of referring the customer to the manufacturer, again, part of their job.

See my reply above.

I can sympathize with the Verizon Tech Support personnel for the fact that they must endure thousands of complaints each day, some of which can be quite frustrating, but that is their job.  I deal with the same "complaints" each day as part of my job with the Federal Government.  If I can do it, so should they.  I'm quite sure they don't need you online here each day telling people to "stop complaining to Verizon."

My rights are what I exercise, just like you do. You keep telling folks to contact Verizon for tech support if and when you get any update. Since Verizon did not cause those issues I have the same right to tell people they don't have a right to call tech support. America is a great country.

rednibkram
Specialist - Level 1

This is not the case.  If the device worked as it was designed prior to my placing an update on it, logical reasoning would be that the UPDATE caused the problem.  Not Verizon wireless.  In Apples case Verizon did not even update my devices.  So why would I waste the carriers resources via calling for something they probably know nothing about?  The information and solutions however were at Apples Web Site, As it should be.

Read your own verbage above.  "Words like "probably" and "logical".  Nothing designating certainty.  This lack of certainty is the reason I would call Verizon.  You never know what was updated, who and in conjunction with whom.  We, as customers who are left out of the update process by both Verizon and the manufacturer, have no way of knowing what was updated and why.  Verizon may have secretly worked with Apple on some of the updates for all we know.  Verizon may actually know of something, and for us, without knowing they worked with Apple, might speculate there is no reason to ask Verizon, because "they didn't work on the update," when in fact they actually could have.

Again this goes back to lack of customer service by lack of communication to us customers from both Verizon and the manufactures.

You keep mentioning fault?  Strange.  It is your fault (customer) if you take a perfectly functioning device and add any update to it......My first question would be "Did you recently update your device?" and once you said yues, I would refer you to the device maker who gave that update.

First of all, we paying customers do not update our devices.  The manufacturer provides these update for us to install on our device and yes, we have an option of not updating, but come on man, really?  Would anyone actually say no to device improvements and additional features?  Since these updates/upgrades are provided by the manufacturer and tested by Verizon, we are well within our right to assume that there should be no defects.  If there are, then yes, we should consult with the manufacturer, but there is no reason we should be able to contact Verizon, who is supposed to have tested this update, for a "first line of action" consult.  Apparently, you agree since you stated above "My first question would be..."  Which is what I have stated all along, if Verizon is not responsible for anything, they can easily refer you to the manufacturer, but there is no hard in contacting Verizon to ensure first that there isn't a network issue, now is therer?

My rights are what I exercise...

At least on this we can agree.  We each have a right to voice our opinion, however I believe that there are a lot more people on here that would agree with my point of view.  I see no harm whatsoever in contacting Verizon for assistance before jumping to the manufacturer, if for no other reason but to ensure there isn't actually a network issue first.

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When I update anything, I read what it is supposed to update. Any reasonable person would not just load any old thing on their device. That is down right foolish.

And now you are stating

First of all, we paying customers do not update our devices.  The manufacturer provides these update for us to install on our device and yes, we have an option of not updating, but come on man, really?  Would anyone actually say no to device improvements and additional features?


But yet you have been saying Verizon has to release the update. So Verizon is releasing the update for the device makers to send to your device? Oh wait its Verizon sending it to the devices Over the Air for the device makers? Or is it a little of both?

And then there is the constant complaints of when will Verizon tell us what they intend to do with the update? I find that reasonable, but as a separate corporation they don't have to tell us nothing. They sell us service to the cellular and data network. And tech support for issues when we as customers cannot do these things.(Connect to the cellular and data network with a functional device)

Verizon is not in charge of our WiFi, Bluetooth, NFC, Beaming, camera taking bad photos, GPS Functions unless we buy their GPS services, or how we change the color of the screens. That is squarely on the device owner and the device makers.

Verizon Wireless does not make cell phones.

We as customers cannot expect updates on any basis. If you get one, you and the other 25 complainers will get it. And those hundreds of thousands of others that exist in your mind.

Like I said if it comes it will come. Constantly yelling about where it is will do absolutely no good.

Have you noticed Verizon wireless has not replied to any of these windows phone complaint posts out side of directing you to an email sign up page? Wonder and keep wondering....and wondering why.



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rednibkram
Specialist - Level 1

This is a prime example of what I've been saying.  HTC announces that a phone of theirs from 2012 is getting the Windows Phone 8.1 update in October.  Wow, not only do they know that they are getting it, but now they have a good idea of when to expect it.

Lumia Icon owners know absolutely nothing.  Whether that is the fault of Verizon, Microsoft, Nokia or Satan himself, it is very poor customer service!  Where is ANY information for us Icon owners regarding our update.  Will we get Cyan or Denim, or nothing at all.  If we will get it, when MIGHT we expect to see it?

Big Red says NOTHING to us and I just consider that poor customer service and RUDE!!!!!

Come on already Verizon, tell us SOMETHING!!!

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rednibkram
Specialist - Level 1

CORRECTION:  Windows Phone 9 Developer Preview, not WP8

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RobPat406
Enthusiast - Level 2

OK - thanks for your input.  You completely missed my point.

Not applicable

What's you point, because your post is addressed to Verizon corporate and this forum is for Verizon CUSTOMERS to help other Verizon CUSTOMERS. So what can I as Verizon CUSTOMER do about your issue? Not a thing

RobPat406
Enthusiast - Level 2

​Nothing. I agree. The question wasn't directed at you; rather VZW. VZW

emailed me directly with my answer. Thanks for your input. There are

multiple ways to crack an egg.

On Wed, Sep 17, 2014 at 10:55 AM, mrhelper <forums@verizonwireless.com>

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RobPat406
Enthusiast - Level 2

And BTW - this is a community site of which VZW is part of the community.