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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Sr. Member

Don't have any proof or substantiating documentation (other than the links below), but it appears that the Lumia Icon will mostly likely skip the Cyan update.  Per the below article and via Microsoft's CEO through the recently Germany webcast I viewed, the Lumia Denim firmware update is scheduled to be available for download to the Lumia 930, Lumia 1520 and the Lumia Icon "soon," followed by the rest of the WP 8.0 Lumia line in Q4 of 2014.

I've got my fingers crossed that "soon" means sometime within the next 2 to 3 weeks since Q4 startes 1 October.   I'm using this hope to calm myself down and try to be a little more patient, but if this doesn't pan out, trust me, I will be leading the revolution!  lol

https://www.youtube.com/watch?v=VQXfYHb3A4s = Microsoft Lumia Denim webcast.

http://www.engadget.com/2014/09/04/lumia-denim-update/

http://news.softpedia.com/news/Microsoft-Announces-Lumia-Denim-the-Next-Windows-Phone-8-1-Update-4577...

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Sr. Member

Addendum - you can watch the full version of the Microsoft Lumia Live webcast at the link below:

https://www.youtube.com/watch?v=VQXfYHb3A4s

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Th3GingerHitman

Sadly this does not help me as I am a 928 user, which makes me a second class citizen to the Icon users. I wish I could have waited for the Icon, but I previously owned the HTC Trophy and needed an upgrade when the 928 was released.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

You know I don't mind the doing the duty of snapping folks out of the delusion that "cell phone updates are customer service issues" they are not.

i Sympathize with the device owners however the device is not really update forever.

In fact the small number of folks posting here are saying they want Verizon wireless to communicate when and if the devices are to be updated. How can you be given any answer other than "they don't know"

is it better to post November 1, 2014 and know its a lie? Or how about an answer of "we decided not to update your devices"? Again how is that going to change anything.

I Know I don't like being lied to. But silence is a whole lot better than lies to the customers.

I Know I don't like posting the same thing over and over.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Th3GingerHitman

At no point did I say updating my phone is a customer service issue, letting me know what is coming down the pipe is a customer service issue. Again this would be great customer service, not that they owe me great customer service.

Is it better to not say anything for months on end or say, we do have plans to push it out to you. Unfortunately we don't know when it will be since we are having issues with it?

I prefer knowing that Verizon is working the issue than not hearing a single word at all.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

You make a great point. And maybe that is the way it should have been done.

however it wasn't but sometimes saying anything can put you on the spot. You understand that.

i Believe in silence is golden over stating something that may put you on the spot.

say Verizon did as you wanted. Say they said yes we have it and we are testing it and you will get it soon.

now say plans change. Say they don't or cannot give the update for any reason.

would that make you angrier. It would me for now I have been lied to.

situations like this you cannot win either way. A shame but that is what the world has come to.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
SilentNight
Member

You're right silence is better in some cases however what about for people like me? If Verizon goes on and tells us "Hey, sorry but you aren't getting the update because we don't give a shit about our customers and we just want you to upgrade your phone so we can take your money" I could move on with my life and switch back to AT&T to get a phone with a working camera instead of using a half-working phone.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Th3GingerHitman

I actually don't think I would be angry, if there was open communication. I sure would be disappointed, but if they let us know about the progress and then in the end said, "look we aren't going to be able to provide this update we had hoped, because x,y,z. But we are looking for ways to do it."

This is just me though, I know there is a lot of sensationalism on these forums so I am a minority. I am just a person who prefers open and transparent info. I also understand the whole Silence is Golden mentality.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Sr. Member

I know you disagree with us requesting Verizon to be more open to us customers regarding these update, however, as
I have stated in the past, I believe you to be the minority.  There are a LOT more customers who would prefer Verizon to provide us with some kind of feedback regarding these update rather than leave us in the dark.  I also disagree with your assumption that more people would complain about being told one thing and getting another.  I don't think you give us customer enough credit.  I for one would completely understand if Verizon said we will try to get the update out by the end of September, then they discover something and come back and say "in our testing, we discoverd an issue and are working to correct it, but the update will be delayed."  I would understand the situation, respect Verizon for looking out for my interests, and would be a lot more patient regarding the update.  Will there be others who will complain, sure, but a lot more people currently complaining, wouldn't.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
CharterCustomer

Availability in North America - Nokia

Well Nokia says that it's available for all the AT&T Lumias.