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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Trenton07
Member

You're right, the proof is in the pudding. You guys are still full of s&@t. Thanks for proving it.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

Re: Congratulations, AT&T, we still don't have Cya... - Page 6 - AT&T Community

Yeah this is the forum you will be posting at once you leave Verizon.

Bookmark it so you will not be searching for their forum to complain at.

Good Luck

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
SilentNight
Member

Unlike most people I have a reason for complaining. My phone does not work properly without Cyan. Lumia 822 Dev Preview 8.1 GDR1 camera and GPS don't work without Cyan. If Verizon doesn't release the update before summer officially ends, I will be switching back to AT&T. I have gone way to long without a camera (4 Months). While it isn't Verizon's fault for my camera not working it is their fault for preventing it from working this long . If anyone at Verizon actually reads this I strongly suggest you send these complaints up the chain. It isn't good to piss off your loyal customers.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
DC4000
Novice

They have millions of customers. The Android ones don't team up with the Windows ones don't team up with the BB ones don't team up with the I-phone ones to complain about things. *Wrote it that way on purpose*

They don't care that one set of users of one specific OS on one specific phone is not happy about one delayed update. Mobile phones are as common as cars these days and you only have a few choices for getting them.

Not trying to be political, but if the government would have let some of these businesses fail, and let the "free market" work as it should, then maybe they'd treat their customers better when they are doing good. There is no motivation to do anything for you beyond the minimum required.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

The Dev preview & GDR1 was not on the device when purchased, was it not?

When you first purchased your windows phone the camera worked?

The GPS worked?

Placing the developers preview on was your decision, so waiting for a update to fix it may or may not appear right away. You will have to wait and see what happens.

Good Luck

0 Likes
Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Sr. Member


Once again, you are so set on defending Verizon, you fail to see the point.

The point is that the update that SilentNight placed on his device was already tested and approved by the manufacturer for his device.  This update however requires some firmware updates to repair some inaccuracies on his device, but the only reaons SilentNight doesn't have this required update is because Verizon is preventing him from accessing it.  Meanwhile, other carriers have already released the update.

Example.  You go to BestBuy and purchase a Toshiba TV with a built-in DVD player and network support.  Your network provider is Cox Cable.  Toshiba says there is new software for your TV that will allow you to now play video games through your DVD player but you have to download the software through your network provider.  The catch is that you will also need a firmware upgrade to allow changes to the DVD player enabling to read the video game DVD software.  You download the software and install it on your computer, but Cox Cable decides they will block access to the firmware needed to update your TV for whatever reason, while ComCast is allowing full access to all its customers.

Question:  How is this Toshiba's fault that you can't get the firmare update through Cox Cable?

You are attempting to displace fault onto the manufacturer either 1) for not having it on the device at time of sale, or 2) for not sending out the update themselves.  However 1) devices are sold and updates are created for all phones and sent out all the time, even the iPhone.  2) The reason they can't send it out themselves is because Verizon DEMANDS interference!  Either way, Verizon is fully at fault for delaying the update!

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

No it is you missing the point.

Silent night did not have to download those programs. It was user inatiated. Because now the phone needs a firmware update to fully correct the enhancement and it has to be approved and then released is again not really an issue with the cell providers.

Let's take your Best Buy analogy. My huge LG TV worked when I bought it right out of the box. I now get a notification telling me there is updates to my new TV. Yes this happened to me.

However I am given multiple options to get this update if I want it. It is not required to operate my TV it is updating my Apps on my TV basically Amazon Prime or Netflix or any other app included.

Same as with my blu ray DVD player. However in this case Road Runner is not blocking me from either letting the TV update through its internet connection nor if I go to the LG website and place it on a USB thumb drive and then update manually.

However if Time Warner blocks the site they better have a good reason for it. Again this is not the same with cell phones.

When I owned the HTC One I went to the HTC website and installed the OS under T-Mobile and it downloaded and functioned perfectly.

However HTC had the update yet T-Mobile did not push over the air.

So now why would I complain? The update I received had to do with my news widget and Facebook and FM radio improvements, it was not a huge hit to have it now sort of update.

This Windows update is also a got to have it now event. If my device works as it did at initial purchase I can wait and be surprised. I did not buy the device to get updates.

This constant complaining about getting an update is just waste of time and in the long run you still will get it or not get it in due course.

Whipping the dead horse does not win the race. It is still looking at a dead horse.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Sr. Member

Ultimately it is you who keeps missing the point.  As I have already proven that Verizon must ultimately release the update from the manufacturer on the other post, I won't repeat it here.

My point, which has been the case all along, is that Verizon has had this update for testing since July 15th and is taking entirely too long to approve it.  Part of the service I am paying for is the testing of updates to ensure I don't lose connectivity to the network, which I have stated time and time again, I fully support.  What I, and others, have been complaining about is the length of time it takes for Verizon to complete this process.  Others have speculated on the reasons for the delay, personally, I don't care.  I just want the process changed to speed it up.  Because, ultimately, it is all about CUSTOMER SATISFACTION!  Verizon should be more than willing to amend it's testing process to satisfy it's paying customers.  After all, AT&T already has, which, according to a good friend of mine that works for AT&T, is the reason most of their Lumia devices already have the Cyan update.  I don't care if you believe me or not, but dont' be surprised if AT&T beats Verizon to getting the Denim update out first as well.

I am paying Verizon for the use of their network, part of which is Verizon's ability to update and maintain that connectivity.  This also includes testing of device update software and firmware.  So, yes, I am paying for them to test my firmware update.  As a paying customer, if I am unsatisfifed with the length of time it takes Verizon to achieve this testing, I am fully with my right to complain all I want to, whether you, or anyone else, likes it or not.  So please stop trying to tell me to stop complaining, because I won't.  I am just as well within my right to complain as you are to back up Verizon.  Although, I don't think you will receive as many supporters as I will.

So lets put it to a test, those who read this who agree with me, like my post.  Those who agree with Elector, like his.  Let's see who gets the most likes.

Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Not applicable

Take a look at my Likes above on my post replies.

Verizon does not have to update your device. If they desire to that is up to them and when and or if they release it that is up to them, complaining does absolutely zero.

Complain away.

Good Luck

0 Likes
Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Th3GingerHitman

I agree 100% with this, Elector is all over the forums spouting off about how they owe us nothing when in fact they owe us the customer service we are paying for. Instead we get lip service. Literally all I want to know is if there is a plan to release the update. I would be happy knowing there is a plan in place, yet I am stuck in limbo with no idea whether or not I am getting this. I have not updated to Preview because I have heard of a few times that things can go wrong, and my phone functions well now. I know multiple times I have been asked by people to see Cortana after they have seen the commercials, and I have to say I don't have it because Verizon has not released it, and has not given any update on when/if it would be released.