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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 12:03 PM

rednibkram wrote:

I know you disagree with us requesting Verizon to be more open to us customers regarding these update, however, as
I have stated in the past, I believe you to be the minority.  There are a LOT more customers who would prefer Verizon to provide us with some kind of feedback regarding these update rather than leave us in the dark.  I also disagree with your assumption that more people would complain about being told one thing and getting another.  I don't think you give us customer enough credit.  I for one would completely understand if Verizon said we will try to get the update out by the end of September, then they discover something and come back and say "in our testing, we discoverd an issue and are working to correct it, but the update will be delayed."  I would understand the situation, respect Verizon for looking out for my interests, and would be a lot more patient regarding the update.  Will there be others who will complain, sure, but a lot more people currently complaining, wouldn't.

History has proven what he said correct.  You can see it in these very forums especially early on.  Also the information you want like I said many times before has to come from Nokia.  Carriers don't touch code and test code like popular belief.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Specialist - Level 1
‎09-10-2014 12:22 PM


"Carriers don't touch code and test code like popular belief."  That is not entirely correct.  It is true they don't "touch" code (meaning make edits to it), however they do test it.  I was already informed by the Verizon Executive in charge of testing the firmware that they do indeed receive the firmware update from the manufacturer and install it on a Verizon device.  Verizon technicians test that device on the network to ensure there are no difficulties.  If no difficulites are found, they will grant approval for the firmware to be used on their network and grant the manufacturer permission to push the firmware update out to the devices intended to receive the firmware over Verizon's network (OTA.)

If, however, they do find a problem, they will inform the manufacturer of what the problem is and it is then up to the manufacturer to edit the firmware to make the corrections, to which Verizon will then retest the firmware.

There is NO question that this is the process, as, like I have said, I have already confirmed this with Verizon Executive in charge of actually testing the firmware updates.  I spoke directly with him via phone in regards to my FCC complaint.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 12:28 PM

Testing isn't touching code...

Also there's other testing involved

FCC testing.

WiFi

Bluetooth.

Qualcomm for CDMA keys

The longest will always be the FCC testing. Also someone posted a response he got from Microsf/Nokia stating additional testing due to the radio(Qualcomm testing).

If you want an explanation on why Qualcomm tests the code. Short version. You need 3 keys before you submit to the FCC. 1 carrier, 1 manufacturer, and 1 Qualcomm. Verizon and the FCC can't test it without the radio working so Qualcomm testing comes first.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 12:29 PM

What's the name of the Verizon executive? Sorry I don't believe it was an executive and they probably read off what is said on Nokia's website which says under testing.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
rednibkram
Specialist - Level 1
‎09-10-2014 12:34 PM


His name was Jason and I was referred to him by Shanell at the Verizon Wireless Executive Office.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
DC4000
Contributor - Level 1
‎09-10-2014 12:42 PM

....But yet it doesn't take 6 months for a new phone to come to market. Not buying it. Blame the FCC - always blaming someone else.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 12:56 PM

See the other thread...  Yes it does, but since you don't see it from start to finish you don't know

So try and start you own device, and you'll see what I am talking.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
DC4000
Contributor - Level 1
‎09-10-2014 12:58 PM

I read your reply on the other thread. Honestly, I appreciate the info, but not buying into it being the delay.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 01:02 PM

Of course not... You never made devices before or worked for a company that has.

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Re: Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.
Tidbits
Legend
‎09-10-2014 01:10 PM

I actually had 2 devices for HTC which have been in my hands for 4+ months. They don't have their FCC logos on them. One of them is the M8(WP), and the other isn't released(Android) yet and I should be getting another one and sending it back(probably finally got it's FCC approval). So it'll be about 5-6 months by the time that phone is released.

Samsung is sending me a device so I can say much about it. I am expecting it to be a WP. I played with the Note 4 and honestly I still believe the Note 2 Stylus was the best feeling one.

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