Show me you value my business, upgrade me now
shepherds
Newbie

I have been loyal to Verizon despite all the other deals I can have, and most of my friends and family have jumped to T-Mobile, cheaper, new phone every 6 months, we stay in populated areas so coverage in mountains doesn't really help us.  We decided to stay with Verizon all these years.  Time for Verizon to return the favor, my upgrade is due in June but both of our phones are dying.  I don't know why Verizon stopped the early upgrade option, but cell phones can't be reliable after a year, sucks more after a year and a half.  Please contact us about making something that works for us, otherwise T-Mobile is going to have new customers soon.

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17 Replies
ttipgem
Master - Level 1

You can upgrade your phone at any point.  Whether or not you get the phone at a discounted price will depend on whether or not you are eligible for a discounted price.  If you aren't eligible, then you have to pay full price.

You are not going to get an upgraded phone at a discounted price that far ahead of when you are eligible.

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Not applicable

You signed a 2 year contract so you can fulfill those terms just like you'd expect Verizon to.

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shepherds
Newbie

Well, I'm not here to argue Verizon's tactics, they need to do what they need to do.  Just wanted them to know that they are about to lose two 10+ years customers.  I'm sure some will say good riddance, but it's a well-known fact any cellphones starts to act up after 1 year, forcing people to wait two full years is not practical.  They used to do it right when they allowed early upgrade, but I guess they figured they can bully their loyal customers and ditch it.  While other carriers are aggressively stealing their base away with payment of termination fee and superior upgrade plans like the JUMP.  All I want from Verizon is allowed our phones to be upgraded merely 3 months in advance, but if Verizon thinks being 10+ years loyal customers with them isn't worth a waiver, that's fine, another carrier can earn our business.

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Tidbits
Legend

Problem is... You agreed 2 years. Back when they had 1 year contracts everyone took the 2 years because they'd rather save a few hundred more.

IMHO I think carriers should get rid of the subsidization model.

flutterfly8497
Specialist - Level 3

I have had my phone (Galaxy S3) for almost two years, no issues at all. T-Mobile has JUMP, AT&T has NEXT, Verizon has EDGE. All require upgrade eligibility to start in the program. With these programs, you will pay full retail price, or at least half of it to be able to upgrade again. With Verizon you can do this every 30 days if you want, but with all of them you have to trade in the previous phone. Personally, I think it's a ripoff.

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Tidbits
Legend

All of them you have to trade in your device... The only time no matter what service is if it's paid off... Go figure... So if you think Verizon version is a rip off based on the fact you have to trade in your phone then ALL of them are ripoffs.

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Not applicable

You have to Trade In a working and good condition device. If someone breaks it, water damage, heavy scratches or messes with the OS you are out of luck.

Good Luck

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Tidbits
Legend

Elector wrote:

You have to Trade In a working and good condition device. If someone breaks it, water damage, heavy scratches or messes with the OS you are out of luck.

Good Luck

I was just saying by the way he worded it that Verizon EDGE plan was the only "ripoff" based on the fact you had to trade it in.

I am on T-Mobile Jump! program for personal use.  I use Verizon for work(company pays for this line).  I like T-Mobile version better simply because of the insurance component(I'd be paying this anyway with my line of work I break at least one device a year it seems like).

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Not applicable

Tidbits wrote:

Elector wrote:

You have to Trade In a working and good condition device. If someone breaks it, water damage, heavy scratches or messes with the OS you are out of luck.

Good Luck

I was just saying by the way he worded it that Verizon EDGE plan was the only "ripoff" based on the fact you had to trade it in.

I am on T-Mobile Jump! program for personal use.  I use Verizon for work(company pays for this line).  I like T-Mobile version better simply because of the insurance component(I'd be paying this anyway with my line of work I break at least one device a year it seems like).

Why does that make it a rip off? Ok so you're supposed to get a $600 phone and only after paying $300 on it you should be able to get another $600 phone AND keep the old phone? Where is the world does that make sense.

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flutterfly8497
Specialist - Level 3

Wow...what I meant was that EDGE and similar programs, to me, are a ripoff. I have never had an issue with waiting for an upgrade. I was not implying that these programs are useless, because they are great for some people. Just not me. I will sign that contract to get the phone cheaper, and I don't complain if my phone breaks before the contract ends. That only happened once to me, and I had a spare to activate.

So with that, I will bow out of this discussion...not looking for a fight here.

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Tidbits
Legend

I guess it's my fault and it got a little lost in translation. It happens.

flutterfly8497
Specialist - Level 3

Well, as my dad has always said...stuff occurs! No worries! 🙂

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flutterfly8497
Specialist - Level 3

Yes, I know that. I do think they are all ripoffs, at least to me. I understand there are plenty of people who want to participate. What I was pointing out was that the OP referred to JUMP, but this is not the only program out there.

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flutterfly8497
Specialist - Level 3

I did say that with all of them you have to trade in the previous phone. None of these programs interest me...for those that like them, that's fine, but for me personally, pass.

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Not applicable

On the face of it trading in required, my point was that if the device that is traded in has physical damage or water damage that edge program will not work.

Just remember if verizon pulls these other tricks of non returned device, water damage on the return, physical damage to the return or the dredded we never received it even though you have a receipt showing the carrier accepted it and verizon tries to say they can charge you $299-$400 for a package lost by the shippers agent.

Can you imagine the money that can be made under edge if verizon refuses the older device. I see money being made on this one.

Just food for thought.

Good Luck

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Tidbits
Legend

The amount of times I have used my warranty for Verizon I have yet to run into this problem.  Sometimes I think at times devices get damaged due to the persons not boxing their devices very well.  Some people actually did damage their device, but trying to play it off.  You can find the same stories on all carriers, and all manufacturers honestly...  There has been one time I have been denied, but thinking back I knew it was going to happen after I shipped the package back(It was my error).

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shepherds
Newbie

Verizon came through and let us upgrade early.  Now they will ensure our loyalty for another 10 years with this gesture, this is what I call smart business.

Sorry guys, Verizon is nicer than you think.

<< Personal comments removed >>

Message was edited by: Verizon Moderator

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