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Since Windows 8.1 update, cannot access internet connections. Have performed a soft restart, no help. please advise.
bandgirl4
Newbie
‎01-12-2015 09:46 AM

Since Windows 8.1 update, cannot access any internet sites when not in a Wi-Fi connection area.   Have done a soft restart.  Please advise. 

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Re: Since Windows 8.1 update, cannot access internet connections.  Have performed a soft restart, no help.  please advise.
vzw_customer_support
Customer Service Rep
‎01-14-2015 08:43 AM

We want to make sure you're able to use your data when not using WiFi, bandgirl4. If you go to Settings>Cellular SIM> is Data connection on? Is data roaming set to roam?

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: Since Windows 8.1 update, cannot access internet connections. Have performed a soft restart, no help. please advise.
bandgirl4
Newbie
‎01-14-2015 09:15 AM

Settings>Cellular

SIM> is Data connection on? YES

Is data roaming set to roam? YES

I have found that turning OFF my Wi-Fi connection works (so connection is via my cellular data), but then I have to remember to turn it back on when I'm back at home or in a Wi-Fi location.

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