Since the update I am no longer able to copy and paste from websites or from emails. anyone else having these issues?

[kimluellen]

Help i can't simply copy a simple sentence from a website and paste it into an email.  I use to be able to do this.

[vzw_customer_support]

Using the copy and paste function is a great convenience, kimluellen. What happens when you tap a word or long press a word you would like to copy? Are you able to copy text from an email?

AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kimluellen]

I use to be able to tap and the marks would come up that i could drag across the text i wanted to copy.  Now i tap and the font gets bigger and smaller.  If I just hold my finger on the word, nothing happens at all.

[vzw_customer_support]

kimluellen,

That is very odd that it does not give you the option to copy the text when you tap or long hold on the word. Does this happen in all websites or just some? When you are in a text message or email does it still let you tap or the work and copy the text?


LindseyT_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kimluellen]

It works in emails but not websites.

How is it suppose to work? Am I to tap? Double tap what?

[vzw_customer_support]

Hello kimluellen
Thanks for replying. Are you able to copy by pressing and holding? Try that and retest.
JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!