Static when using headphone jack

[MelanieC]

Has anyone else had problems with static while on phone calls when using a headset plugged into the headphone jack?  I can hear static and so can whoever I call.  When I used the same headset with my computer on Skype calls, it works fine - no static.

Thanks!

[vzw_customer_support]

@MelanieC,

I definitely want you to have crystal clear audio when using you headset for calls! Nothing worst then static getting in the way!

I researched this and did not find it to be a reported known issues with this device. Have you checked the headset jack to make sure there is nothing stuck or caught in there? Sometimes you can get lint stuck in the headset jack.

Have you always had static when using that headset or did this just start recently? If there's nothing in the headset jack I recommend taking the phone into a VZW store for a hands evaluation. They can even try a different headset just to make sure it's making the connection.

Keep me posted if you need further assistance.

JohnB_VZW

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