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Sudden reactivation after powering off... please help!
zakuromochi
Member

I simply went and slid down the screen of my phone to power it off, but when I powered it back on, it turned on and showed the "Hello would you like to activate your new Windows Phone" screen. I don't know how or why this happened but I fear all of my data and contacts have been deleted... if anyone knows the reason behind this or how to fix it, please help!!

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Re: Sudden reactivation after powering off... please help!
vzw_customer_support
Customer Support

That is really odd! It does appear as though it did a reset. Has it done it again since this incident?

Tamara H.
Follow us on Twitter @VZWSupport

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