I would like to take this opportunity as one of the more vocal critics of Verizon for their delay in updates, to thank you for delivering us the Lumia Denim firmware update for the Lumia Icon before any other U.S. Carrier did. I know that getting updates out can be a difficult project, but thank you for releasing this update. I frequently made the comment that if AT&T released the Denim firmware update before Verizon released it for the Lumia Icon that I would be leaving Verizon for AT&T. I can happily say that since you guys delivered, I will be remaining a customer of Verizon and happily using my Lumia Icon phone which now REALLY feels like the premium high-end flagship device that I was told I would get when I purchased it.
While I am very happy to have the update, Verizon's silence and inaction while every carrier in the world rolled out Cyan/8.1 was and remains inexcusable. Most of the issues that Denim addresses would have been addressed with Cyan, so no, Verizon will not be receiving any thanks from me.
That bad taste that this has left in my mouth remains and will do so for quite some time.
Please don't misunderstand my "Thank you" to Verizon. I in NO WAY am "praising" them for I, as well, still have a very bad taste in my mouth regarding Cyan, and I will still remain extremely vocal regarding their treatment of customers in regards to communications about software updates. Verizon has a VERY LONG way to go to learn what customer service is. My statement was just my way of stating to Verizon that they have earned a "repreive" from my departure from their business by releasing the Denim update before AT&T did. Otherwise, I wouldn't be here writing any of this. I'd be over at AT&T. Having said that, my mother raised me to show appreciation when appreciation is due. Verizon "could" have decided not to update our Lumia Icons at all, so given that they did, I felt a "thank you" was in order. However, that would be the full extent of my thank you, and I will remain very vocal regarding areas where I feel Verizon's customer service is "lacking."