Terrible Customer Service

[Jhalfaker]

I've spent 5 hours trying to get my account unlocked.  Dragged along, not listened to, unhelpful service.  Deactivated account, couldn't understand the rep.  Complete waste of everyones time.  Literally had the wrong information in the system to which I notified them at the beginning of the conversation.......... Shameful service.

#getbetter #terribleservice #customerisourbitch 

[vzw_customer_support]

Hello there! We're terribly sorry for the experience you had trying to unlock your account. We're always happy to help. Please reply to our private note to turn this experience around. We'll be standing by.  ~Aaron