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Text message threads

Since the new update I have had a problem with text message threads.  It used to be every time I would either send or receive a text message to somebody it would automatically put the text in the thread for that person.  Now when I get a text it doesn't go into a thread, it just stays as an individual text.  I thought setting the "group text" to "on" would fix this but it hasn't. Is there a setting I'm missing?  Any other ideas? 

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Re: Text message threads
Verizon Employee

Hi williamt992000,

Sounds as though this has become a nuisance for you, and I would like to assist you with getting this resolved.

I would like to make a couple of suggestions that will hopefully fix the text message thread issue for you.  First, I suggest soft resetting the device.  Soft resets can resolve a number of device issues.  If this doesn't resolve the issue, I suggest hard resetting the device.  Just ensure your data is backed up prior to the reset.

Please let me know how this works out for you.



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