Text to email conversion not working to our domain
BaronVon123
Enthusiast - Level 1

Hello,

I have been calling and getting hung up on for 5 weeks now - so I am trying another approach.

The text to email conversion has quit working for our domain.

IE if anyone texts from a Verzon phone to an email address on our domain - it

never gets there.

Other carriers work. I am leaving out specifics since this is a public forum.

I have tried many times to get to tier 3 support - but no luck.

Is there any way to talk to REAL technical support ?

I will pay $$ if this is an option to make it happen.

Please help.

JBS

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Re: Text to email conversion not working to our domain
vzw_customer_support
Customer Service Rep

5-weeks is far too long for an issue to be ongoing without much support, BaronVon123. It sounds like this an integral part of your domain to be able to receive text to email. What error message is received when a text message is sent to your email domain? Are you also a Verizon user? If so, what happens if you try to email your domain vs another email address?

-Joseph

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Re: Text to email conversion not working to our domain
SynthpopAddict
Contributor - Level 3

Wasn't the texting to email thing shut down in December 2023?  There was quite some discussion on the forums about that 2 months ago.

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I'm not a Verizon employee, just another customer trying to help.
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Re: Text to email conversion not working to our domain
BaronVon123
Enthusiast - Level 1

Hello Joseph,

Our email provider can't see anything on their end.

If I could get some sort of log to see what is being sent that would be helpful.

If I email to [email address removed per the Verizon Terms of Service] - it works

but the response back from iMessage doesn't make it.

I did have one work earlier today - very rare.
A text to an email address in our domain.

It does work to and from google emails.

And it always works from any other provider than Verizon to our email system.

I have tried many times to get "tier 3" support - but never has anyone called me back.

All we get is a message 24 hours later (maybe) that the "connection refused"

But my email provider does not see any error.

If I could get an email to a REAL technical person - I would be happy
to provide more technical details.

JBS

 

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Re: Text to email conversion not working to our domain
vzw_customer_support
Customer Service Rep

Hello, SynthpopAddict. We had a program called VText which allowed users to send email-to-text messages to Verizon customers, but we have since sunset this program. 

-Natasha

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Re: Text to email conversion not working to our domain
BaronVon123
Enthusiast - Level 1

I believe this is incorrect.

Because it works to google...

And it works inbound.

And "sometimes" it works both ways.

I don't see how this can EVER be resolved without me talking to someone who knows what is going on..

JBS

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