Texts from a SMTP server

[maddoxj1]

I'm not receiving text messages to my phone from a SMTP server, but I can receive texts from other phones & Outlook.  The server support folks can see the texts leaving the company.

[vzw_customer_support]

maddoxj1,

I am sorry you are not receiving your text. What is the SMTP server the text are being sent from? How is the message being addressed that is being sent to you? Have you been able to receive messages from this server previously? What type of device do you have?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[maddoxj1]

Lindsey,

Thanks for your reply.

Here's a copy of the email:

-----Original Message-----

Sent: Sunday, June 22, 2014 11:54 AM

To:

Subject: Labor Budget Weekly Notification

All of the Labor
Budget Weekly host jobs ran SUCCESSFULLY

Prior to 4/21/14, we were able to receive these emails on our Samsung Intensity III phone with the address of .  We have since switched to the new Samsung Intensity III phone with and still cannot receive the texts.

  Joe

Personal info removed as required by the

Message was edited by: Admin Moderator

[vzw_customer_support]

Thanks for providing a copy of the email maddoxj1!

You can log on to vtext.com and change the phone's "address" where emails can be sent. Since you are not receiving these messages, I would suggest altering the address, and test again to see if they will go through.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[maddoxj1]

Michelle,

I logged on to vtext.com but was unable to find a page where I could change my phone's "address" where emails can be sent.  Can you provide me more directions?

Thanks, Joe

[vzw_customer_support]

maddoxj1,

Roger that! Have you ever been able to receive texts from SMTP servers? Do you have a SPAM block on the account? This can prevent it from being sent.

RobinD_VZW

Follow us on twitter @VZWSupport

[maddoxj1 · Accepted solution]

This magically started working again after they updated the current Internet email gateways to the newly
acquired Proofpoint email gateway solution.  Thanks for all the suggestions.