I just got a replacement for my LG Cosmos 2 phone and was told by Verizon's customer service that I would be able to transfer all of the ringtones and games that I had purchased onto my new phone. I haven't been able to find any help on the website for doing this. Any suggestions?
-Michelle
Log in to My Verizon, go to My Device, Manage and Store Media. Some things you can re-download to the replacement device. Others you need to re-purchase and then you will get a credit, usually on the same bill, so you end up not paying for the purchase.
It keeps taking me to backup assistant plus. Do I need to add this to my account?
Did you use Backup assistant on your previous phone? That's the way contacts, and media are now transferred. If not, then call customer service, and they can see from your account what you purchased in the past and what will transfer to the replacement device.
Hi, aoe_sunshine!
Are you still having a concern transfering these media files to your replacement phone? Are you receiving an error message when trying to install/use on the device? Please let me know.
Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport
I still can't get them to transfer. On my profile it shows them as paid for but they aren't on my phone.
-Michelle
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