$540 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on postpaid Unlimited Plus plan between 5/18/23 - 5/31/23 & port-in req'd. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I just got a replacement for my LG Cosmos 2 phone and was told by Verizon's customer service that I would be able to transfer all of the ringtones and games that I had purchased onto my new phone. I haven't been able to find any help on the website for doing this. Any suggestions?
Log in to My Verizon, go to My Device, Manage and Store Media. Some things you can re-download to the replacement device. Others you need to re-purchase and then you will get a credit, usually on the same bill, so you end up not paying for the purchase.
It keeps taking me to backup assistant plus. Do I need to add this to my account?
Did you use Backup assistant on your previous phone? That's the way contacts, and media are now transferred. If not, then call customer service, and they can see from your account what you purchased in the past and what will transfer to the replacement device.
Are you still having a concern transfering these media files to your replacement phone? Are you receiving an error message when trying to install/use on the device? Please let me know.
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I still can't get them to transfer. On my profile it shows them as paid for but they aren't on my phone.