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Update 3 for Lumia 928
johnyycom
Member

Does anyone know when Update 3 will be pushed to the Lumia 928? This update has new features that I need to use on my phone that are currently unavailable

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Re: Update 3 for Lumia 928
vzw_customer_support
Customer Support

I know how important updates are to our customers johnyycom. At this time we do not have a date for your phone but you can stay updated via our news center online http://bit.ly/n5snpq . Are you having any issues with your phone? We can help with trouble-shooting.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Update 3 for Lumia 928
vzw_customer_support
Customer Support

I know how important updates are to our customers johnyycom. At this time we do not have a date for your phone but you can stay updated via our news center online http://bit.ly/n5snpq . Are you having any issues with your phone? We can help with trouble-shooting.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Update 3 for Lumia 928
itmarko
Member

I also want this update.  When will it be available?  It's being pushed out by other Wireless Carriers.

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Re: Update 3 for Lumia 928
rednibkram
Sr. Member

Why is it everytime someone asks about UPDATES for our phone at Verizon, some representative at Verizon comes on here and turns it into a TROUBLESHOOTING issue?  Updates provide ADDITIONAL benefits to our phones that NO AMOUNT OF TROUBLESHOOTING IS GOING TO ADD!  For example, the Nokia Black firmware update ADDS the ability to add notifications to the Glance screen.  It also gives us the ability to use the new features such as Nokia Beamer.  Update 3 to the operating system allows us to close apps directly from the app view, adds the ability to use Nokia Folders.  ALL of these things are ADDITIONS to the phone, not problems to be fixed!  What customers are asking for in these forums is information regarding when these additions will be available to download to our phones.  I went through all of this with Verizon with my Samsung Galaxy Nexus and was about to leave Verizion and go back to AT&T, but decided to give Verizon another chance to see if they would handle the Windows Phones better than the Android.  I recently read where J.D.Powers certified results of a study that recently showed customer satisfaction at AT&T ranked HIGHER than Verizon.  Perhaps these HUGE delays in getting updates out to customers plays a big part in that, as well as the lack of consideration by Verizon to keep us customers informed as to the status of these updates.  This is my last chance with Verizion.  Get these updates out FASTER and provide more feedback regarding the status of the updates, or lose me as a customer!  FINAL WARNING!

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