Upgrade free phone offer

[9wood]

Think they mean from the actual email notice received to reply you need to be on here and above right see the notification and email 

[vzw_customer_support]

Thank you for leaving a reply. Please let us know how we can further assist you. We are available you all night through Private Post.

Angel_VZW

[dh15]

I have been trying to contact customer service for several weeks and have not been able to send any kind of "private post" which you suggested......this is the major problem......how can I contact customer service directly?  I have already posted a lengthy message on the forum which I feel describes the question that I have in detail...yet the only reply I receive is from customer service telling me that I should reply privately!!!  I have tried and this approach does not work.   Please read my recent posts on the forum and you will be able to determine an answer to my query which I have been trying to receive (an answer) for weeks.

[vzw_customer_support]

You can send a message to us on Facebook, or throw us a DM on Twitter, and we can help you through there. Do you already follow us on Twitter?

[acraftylady2]

If private messaging is not working on this page then either call or try social media.  Have you tried a different browser when using private messaging?  I think its your browser.    What exactly happens whrn you use it?

[tfay412]

Verizon offers to call you back when it's your turn in the que. You will have to upgrade or you will be booted off the network in the upcoming future. They are reallocating the spectrum to the LTE network. VZW hasn't done much for the customer in terms of customer service. But they do offer some good deals. For the better phones you will have to pay. They don't offer the 2 year contract prices any longer and don't discount phones with the exception of promotions.  

[dh15]

I have tried several different browsers.....all with the same results  "Mail Delivery Failure".

[dh15]

I do not use Twitter or Facebook...however, I have posted on the forum here a detailed question...you can respond to me via personal email....

[dh15]

What information do you need from me?   On 11/30/2020  02:34 PM I posted a detailed description of  my question.  If you need further information, please contact  me via e-mail.

[acraftylady2]

I doubt they will use your personal email.  What exactly happens when you use rivate messaging on this page,  have you tried from different browsers?  You seem to be the only one it's not working for as there have been no other complaints about private messages not working.