VX-8360 - Backup Assistant leaving out contacts

[Lisle]

Hi, I installed Backup Assistant a couple of years ago, and I was just trying to perform a manual backup, the first in at least 12 months.  On the Backup Assistant webpage, I clicked the Sync button, and it seemed to work.  I also manually initiated a "Restore" from my phone in the Backup Assistant app, which seemed to go through.  I see items that were updated this year on the website, but there are some new contacts I created this year that don't appear on the web site.  Am I doing something wrong?  Thanks for any help.