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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Email Won't Sync
Starstruck56
Member

My Verizon email will no longer sync. I keep getting error messages that "attention required" and then it states Verizon account info is incorrect.  I keep re-entering email address and password - but it doesn't work. Problem is only on the phone - lap and desktop get verizon email fine and all other POP3 accounts work.

Labels (1)
Re: Verizon Email Won't Sync
vzw_customer_support
Customer Support
Starstruck56,

We definitely want you to be able to get your email on your phone. I know how much I rely on mine. We just need to get a little more information from you:

What type of device do you have (make/model)? How long has this been going on? Has anything changed recently with either your phone (software updates or that) or your email account?

ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Re: Verizon Email Won't Sync
Griff73
Member

Ours stopped working on Tuesday, the support desk thought it was a Verizon.Net issue.  I deleted the account and then built a new one using windows POP3 advanced settings.  The Vz web site has email setup information, use the PC Outlook 2007 settings for the Windows Phone information.  The wireless section of the tech page does not show settings for a windows phone. 

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Re: Verizon Email Won't Sync
slscott
Member

I talk to them for 3 days, deleting my account and carrying it to best buy to get some software ran on it. I car Samsung who got my aol working like it sould but my Verizon comes after a while or not at all

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Re: Verizon Email Won't Sync
slscott
Member

My phone get hot then cool all day long. I thing there is a issue but they don't want to replace. Least than a year old

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Re: Verizon Email Won't Sync
slscott
Member

I got a s6, I am not happy with it, at least Samsung got it to sync with my watch again

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Re: Verizon Email Won't Sync
vzw_customer_support
Customer Support

slscott,

We never want you to have a phone that gets hot and cold abnormally. Let’s look at options. Is there a pattern? Is it always on a charger when it’s hot? Please provide details.

JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Email Won't Sync
vzw_customer_support
Customer Support

We want to make sure we get these emails operational again, slscott.  As an alternative, we recommend the My Fios app. It can be downloaded here : https://play.google.com/store/apps/details?id=com.verizon.myfios . Fill us in on if your emails are coming through consistantly using this app.
DavidH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon Email Won't Sync
47seijar
Sr. Member

I would like to see Verizon support IMAP for their email. That would solve a ton of issues for me.

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