Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Verizon retail store would not honor online VZW.com price and added other charge!
kilroyjoe
Newbie

I recently upgraded to a HTC M8 and purchased it in store at a premium VZW retailer, but they had to order it.  I was charged $650 at the "premium" retailer, later I looked at the VZW.com price and it was $600!   At this point I returned to the store and asked them to honor the price but they refused; they said I could return the phone using Verizon's phone return service which would cost me $35.  This would have been pointless so I kept the phone.  Additionally they also signed me up for insurance without out telling me and I was charged $15 for in store help, not an upgrade fee, but in store "help".  I am very unhappy about this and will not be returning to this retailer, EVER.  I have since canceled the insurance, but do I have any course of action to recoup any of these charges or differences in cost?

Labels (1)
Tags (1)
0 Likes
Re: Verizon retail store would not honor online VZW.com price and added other charge!
elliew
Specialist

The store that you visited is a reseller (premier, premium, or otherwise), they are NOT a corporate Vzn store. Retail stores can set their own pricing, fees, etc as you have already discovered. I

learned the difference between direct and corporate stores when I was having trouble with my phone and the retail store could not help me and they actually directed me to the corporate store.

Re: Verizon retail store would not honor online VZW.com price and added other charge!
Not applicable

Yep our local retailer charges $50 more for the same phones( full price ) that Verizon sells on the website. I can choose not to shop there.

0 Likes