Verizon will not stand behind there warranties of accessories for 8X

[stealhorse]

On 07/10/2013 I purchased a HTC8X bundle package from Verizon that consisted of the phone and car charger screen protector and a otter box defender case. On 03/22/2014 the clip on the case fell apart I felt sure all I had to do was go to my local Verizon store and it would be taken care of I mean after all it is a Verizon sold accessory that they always promote a 1 year replacement warranty. At my local store in Spartanburg S.C. I have never been treated so badly in the 10 plus years I have been doing business with them. The sales associate made it a point to be little me in a store full of potential customers by telling me that Verizon no longer warranties accessories and he would be happy to give me the number to OTTER BOX THAT'S WHO YOU NEED TO SPEAK TO ABOUT YOUR PROBLEM. Now someone please help me here I thought I was speaking to the entity at which I purchased and entered in a contract of 2 years when I bought the phone .Only now for some unknown reason Verizon can make up new rules in the middle of the game or just change them to suit themselves or maybe it wasn't Verizon at all, maybe it was just a non caring sales associate who was there to make sales and not worry about us people who pay our outrageous phone bill every month for a level of service that Verizon has completely forgotten about the same thing that made Verizon successful is going to be the very thing that will bring then down to the point of graveling for customers . Now let me tell you about the real funny part after calling Verizon's corporate # and remaining on the phone for 20 minutes before speaking to a real person,I was then told to take the phone to my local  store where they would help me! I ask the young lady if she or her supervisor had the neccesary bail money to get me out of jail if I ever walk back in that store at E.Blackstock road in Spartanburg S.C. it will be a cold day in wellllll. So the young lady finally found in my digital records where I purchased the phone and accessories thru them and it is there responsibility to replace it . Now here comes the real funny part they are going to send my some off the wall brand phone case and it ain't a otterbox you remember the otter box that I paid for and purchased because of it quality and protection that it provides I now get what ever it is they want to send me.You all do realize that they will continue to treat us this way until we have a large enough voice to say no more no more taking advantage of us just because you can . As for this ten year customer you have definitely helped me decide that it is time for a change I can accept the limits of a smaller carrier to be treated like a valued customer once again.

[ynggrsshppr91 · Accepted solution]

Verizon doesn't give a warranty on anything they sell. Why? Because they are the Service provider not a manufacturer. Every warranty on every device is from, none other than, the company who makes it which is in compliance to US Consumer Protection regulations. Verizon will handle exchanges with those items within 14 days under their usual return/exchange policy or will point you to the manufacturers warranty process which is usually 12mos from the date you bought said items.

[vzw_customer_support]

We want you to enjoy the very best performance from your devices and accessories stealhorse. You deserve to be treated with respect at all times. I'm sorry to hear of the difficulties you have experienced with your Otterbox case. Although we partner with many independent accessory manufacturers, our control over the production and performance is limited. If an exception was made for a different case, I'm pleased to hear that. We definitely value your business and we don't want to cause you any additional incovenience; however, warranty replacements will have to go through the manufacturer. If you have concerns with the Otterbox case and would prefer a replacement of the same make and model, please contact them directly. http://bit.ly/1jCEiuc

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport


 

[stealhorse]

didn’t go to the cable company to buy my phone nor did I go to HTC I bought the (removed) thing at Verizon and you have the audacity to tell me its not a Verizon problem. (removed) 10 years ago it was a great company, today they are so far out of touch with their customers that I almost pity them.

John

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Message was edited by: Admin Moderator

[jroeder]

I understand your position but your position won't get you anywhere.

If I bought a 3 pound bag of Tyson boneless chicken breast from Wal-Mart and one of the pieces had a bone in it, that would not fall on Wal-Mart.

Your clip broke, call Otterbox and they will replace it.

Arguing that Verizon should replace another companies product will leave you even more frustrated and you'd still have a broken clip.

Good Luck