WP 8.1 Cyan Update = FCC Complaint

[rednibkram]

The 920 is (was) not AT&T's flagship device, so I can undestand them taking a long time to get the update out to that phone (although 9 months is rediculous).  The Icon is Verizion's FLAGSHIP Windows Phone!  AT&T ALREADY released the WP8.1 Cyan update to their FLAGSHIP phone (Lumia 1520) but Verizion (as usual) has yet to release the WP8.1 Cyan update for the Icon!  Also, AT&T recently announced that they will now support DataSense due to the high demand for it by WP users.  See, just goes to prove that if enough people complain, you CAN get a company to change - so START COMPLAINING ABOUT VERIZON UPDATES TAKING TOO LONG!

[Tidbits]

If you sell the device you should support the device. There is not reason even if it isn't a flagship to take long to support their products. The 920 is no different in terms of specs to other "flagships" to make it difficult to take 9 months for support.

[Tidbits]

It also goes back to my original response.

[lylone]

The Nokia 920 WAS their flagship device when I bought it a year and a half ago. But once others came out after it I guess it was thrown to the side.

I wasn't going to upgrade to a phablet and for that reason, I guess I don't deserve updates in a timely manner.

[MadDogFL62]

In case anyone is wondering why all of the Windows Phone owners out here are angry with Verizon about stalling the 8.1 Cyan update, just take a look at the list below.  Not only are there enhancement to improve connectivity and security (which is top of the list for the FCC), but there are a number of new features that simply make all Windows Phone devices easier to use.

VPN, Kids Center, Remote Lock, Data Delete, Email Encryption, EAP-TLS and other key security enhancements are reason enough to contact the FCC.  File your complaint online and let them know you expect to use a secure device on Verizon's Network.  All you need is your Verizon Account Number.  www.fcc.gov/complaints

• Notification Center: A much requested feature is now available with Windows Phone 8.1, it provides toast notifications, alerts, update history, missed call history and lot more. The Action Center also includes quick settings for WiFi, Mobile Data, Blluetooth etc.
• Option to set start screen background with parallax motion.
• Lock Screen themes featuring different visuals and animations.
• Back buttons suspends app instead of closing.
• Double tap to power off.
• File picker (kind of file manager), favourite photos by tapping hear icon.
• No more display of password in Kids Corner.
• Option to increase columns (on devices with large displays).
• On screen buttons, notification if charger isn’t of adequate power.
• Quiet Hours: same like “Do Not Disturb” in iPhones.
• Screenshot button combination is now Power + Volume Up.
• Search button will bring up Voice Assiatant “Cortana”.
• Swipe down to close apps in multitasking view.
• Voice narrator as accessibility option.
• Swipe keyboard now available along with emoji support while typing/swiping.
• Xbox Music and Xbox Video as standalone apps instead of the Music + Video Hub.
• Improved media editing.
• Default messaging app can be changed with third party apps like WhatsApp, WeChat etc.
• Option to mute specific thread to avoid notifications.
• Contact list sorting and call duration available now.
• Call command support, eg. call “XYZ”.
• Inner circle, a new feature where important contacts upto 40 can be added.
• Battery Power Sense to monitor which apps use more power.
• Battery saver will have option to list excluded apps.
• With new Data Sense, cellular operators can control the app remotely.
• WiFi Sense, automatically connects to hotspots without giving user hassle to input email address and other stuff. Secured WiFi can be shared with specific contacts without sharing password.  WiFi can be enabled after set duration.
• WiFi direct support is included.
• Application data can be stored in SD Card, though it is allowed in the originating phone. If the same is transferred to a different device, phone will prompt to delete those first.
• Store will suggest apps based on user location.
• Apps can be developed to create backups in OneDrive. Facebook is integrated with the OS and updates independently.
• Store is completely re-designed; ‘Featured’ is now the first pane, with more than one app or game presented, personalized option for app recommendations based on your history, likes and interests.
• Installed updates can be filtered by install date or usage. Option to can check manually for app updates and also option to update store apps automatically via WiFi.
• Single Microsoft Account sign in for apps and can be share among devices.
• Skype is now integrated with the OS.
• Calendar enhancements; Google Calendar support, multiple calendar support, week view available now, weather info in calendar.
• New Camera app, it is now called Microsoft Camera, burst mode and auto deletion of same.
• Bing smart search, new fill featured podcast app powered by Bing .
• Internet Explorer 11 has now option to save login credentials, upload files via IE11, HTML5 support, Javascript support and WebGL and Normal mapping support.
• Email app has now option to encrypt and sign emails (using S/MIME), new email sync options, option to download media content automatically.
• VPN built in support.
• Enterprise phones can be remotely locked and erased, support for password protected offlice files.
• Access to corporate resources behind the firewall with app aware, enterprise Wi-Fi support with EAP-TLS.
• Bluetooth 4.0 LE support.
• Chkdsk for SD cards.
• Miracast support.
• Mouse and keyboard support.
• Stereoscopic 3D support.
• Virtual SmartCard support.

[MadDogFL62]

8.1 Cyan has been out there for a l-o-n-g time now.  There's been a good 2 weeks worth of stories about the release on just about every Web Technology Pub out there.  Verizon Customers can only read and look at screen shots.  No updates for any of the Verizon Windows Phones.

There are options.  One of the options shared on this Forum is the Windows Phone Developer Preview.  It's easy to join and the Developer Preview Team has already released 8.1 GDR 1 before Verizon has even gotten around to pushing out 8.1 Cyan.  8.1 GDR 1 is a small but respectable update that adds folders to your tiles and a new Xbox Music.

Another option is to seek assistance from the FCC.  Let's review below some regulations that the FCC put on Verizon alone, as a result of customer complaints.  Yes, complaints that came in on complaint forms - where categories like "bait and switch" weren't even a category to select from.  Much like cellular telephone software updates.

Be sure to click into the bottom 2 Website links as well.  You will see that the spirit of the FCC is to collect customer complaints to offer assistance or protection with consumer related issues.  Again, like owning an expensive cell phone that is not being upgraded.  No one is saying that not providing an update is illegal and no one is saying that your Verizon contract stated that they don't have to.  What your complaint is saying that you are a consumer who pays Verizon a significant amount of $$$ for your device and service and that you expect more.  The same sort of complaint that customers made before shady billing practices were commonplace.  The same type of complaint customers made before bait and switch practices with plans and devices were common.  It may not specifically be a complaint category and no one is saying it is illegal.  But what a volume of complaints do say is that there are customers who are seeking some kind of resolution to their phone update challenges.  It can be an FCC fix.  It can be a Verizon fix.  It can be a Microsoft fix.  No one out here with a Windows Phone really cares at this point.  Customers are just looking for some kind of change, just like the customers who got ripped off from shady billing practices or the customers who fell victim to a carrier bait and switch program.  And if I had any money to bet, I would bet that back then, the customers who complained about billing and bait/switch programs were all told that the FCC wouldn't do anything for them either.

www.fcc.gov/complaints  As another forum member wisely stated a few days ago, there's more of a chance for change by filing a complaint then there is by sitting around doing nothing.

>> Content edited and duplicate content removed to comply with the Verizon Wireless Terms of Service   Please see Re: When will Windows Phone 8.1 and Cyan Update be released? (Update) <<

Edited by:  Verizon Moderator

[Tidbits]

Burden of proof is on you guys. If the FCC is still going through their process then you guys are doing nothing but spinning your wheels for nothing. I wish all of you the best of luck as I have not seen any evidence showing it has passed FCC certification. Just because someone other device gets the update makes it proof Verizon is withholding anything.