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What should i do if my phone froze up
Edmund20
Member

What should I do if my phone froze up and won't unfreeze.


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Re: What should i do if my phone froze up
Edmund20
Member

I took out the sim card and put back in.

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Re: What should i do if my phone froze up
SuzyQ
Sr. Leader
Sr. Leader

Is the phone fully charged?  Make sure it's charged by plugging it in for several hours.  Is there anything on the screen when you do plug it in? 

Press and hold the power button, or the power and volume down buttons together, for up to 30 seconds.  Release when you see screen activity.

If that doesn't get you going, take it in to a Verizon store and see if they can revive it.  If it's less than a year old, it can be replaced under the manufacturer's warranty.

Re: What should i do if my phone froze up
Edmund20
Member

I took out the sim card and put back in.

View solution in original post

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Re: What should i do if my phone froze up
Edmund20
Member

Put the sim card out and put it back in.

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