When is the release date for Windows 8.1 update?
mythos28th
Enthusiast - Level 3

When is the release date for Windows 8.1 update?  You know I pay my bill every month so that my carrier can provide me with the best service.  And yet, I don't see any improvement in my service.  It seems like Windowsphone is an inconvenience to Verizon and that is the way they seem to be treating Windowsphone users.  Do you have the new Windowsphone in stock?  No, but it is available online.  Do you have any Windowsphone cases?  No but they are available in the the color you want online.  Screen protectors?  No the 928 screen protector will not fit the Icon, but let me cut up this other one and make it fit.

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primortal
Master - Level 1

Re: Windows Phone 8.1 Update 1 (GRD1) Now Available Smiley Happy

Though you must be part of the developer preview program in order to download it.

View solution in original post

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rulethedroid
Contributor - Level 1

Also you must remember that Verizon has to take time to add their bloatware to the stock image they are provided by the OS manufacturer.  Apple can do updates directly because they included in their contract with the carriers that the carriers are not permitted to touch the OS by adding their own carrier junk to it.  When you use an iphone, it doesn't have 10 Verizon apps installed that can't be uninstalled or even in some cases, can't be disabled.  The OS update for any iphone is the same, regardless of carrier, which is why Apple can push those out directly to the devices.  Verizon is notorious for adding apps and features that can't be removed and they will take their time to ensure they can add of their own junk.

Waiting for updates on Windows Phone from Verizon is no different than an Android or BlackBerry update.  Verizon is almost always the last to update, regardless of platform.

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primortal
Master - Level 1

rulethedroid wrote:

Also you must remember that Verizon has to take time to add their bloatware to the stock image they are provided by the OS manufacturer. 

At least you can uninstall the bloatware

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rulethedroid
Contributor - Level 1

Some bloatware can be installed.  Some can't.

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primortal
Master - Level 1

The only bloatware VZW installs on Windows Phone that cannot be uninstalled is the Backup Assistant all others can.

AbeMan
Newbie

The sad thing is that you can't even remove some of the bloatware that doesn't work.  I have the Lumia 928 and Backup Assistant Plus doesn't work. The forums don't help, neither does Verizon support, who directed me to Nokia support.  You can't update it and you can't remove it; it just does nothing. Verizon support makes an effort to help you fix it, but they don't even check previous notes or their database to acknowledge it's broken. You can only hope that when 8.1 comes out something like this will be fixed; with all their testing and taking so long for the release it should be. But Verizon is unapologetic about taking so long to get the release out and you can only suspect that they really don't care about their customers.  Even as they continue to refuse to commit to a date, a reasonable company would provide some credible explanation for the reasons why it's taking so long.  Any answer is better than none.

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rulethedroid
Contributor - Level 1

Ah, gotcha.  Good to know, thanks!

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vzw_customer_support
Customer Service Rep

mythos28th, we appreciate your business and prompt payment history with us. We haven't been provided with a confirmation or release date for the next software update. However, you can stay tuned right here: http://bit.ly/n5snpq

For your convenience, you can view and order compatible accessories for your device right here: http://vz.to/17ycvC I hope that this information is helpful to you and restores your faith in us.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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asphaltpilot
Enthusiast - Level 3

The fact that the HTC M8 and the Lumia 930 (identical to the Icon, save CDMA) both have Windows Phone 8.1 show that there are serious attention issues by Verizon with getting existing Windows Phone users upgraded.  Having a CDMA radio cannot be a reason why it has taken so long.  It's really getting ridiculous.

I have been a customer with Verizon Wireless for over ten years. If Verizon doesn't release 8.1 by October 31st I will be moving to another carrier and never returning.

Tidbits
Legend

It's called Qualcomm certification...  If you use CDMA you need Qualcomm to sign off their packages to work correctly and that requires testing.  Without this testing done it can not be submitted to the FCC until it does.  Sony did a project with Sony and the longest process for Android devices was ALWAYS the certification process (WiFi, CDMA[if the device is CDMA], Bluetooth, and FCC).  Notice Google backed off carriers, and started making the HAL available to ensure it goes through this process quicker and sooner to get their updates out faster?

Android developers use a hack to trick the signed packages, but without it the CDMA radios would never work as Qualcomm would never give their signed packages to rom developers just for some "Tidbits" of information.  Due to this they use different code to make them work and requires more work.  Just because "they appear" to be the same doesn't mean they are the same.

HTC Logic board and drivers are different than Nokias I am willing to put money on are different.  Also HTC development team doesn't work for Nokia either.

I wish you luck on the other carrier.  I You switch and get the same result thinking AT&T is different because one of the few times they are first to get updated(bet Nokia invested more resources to AT&T devices because they probably bought more inventory).

I think Nokia/Microsoft should be more transparent it seems to work for HTC and Motorola pushing out updates without Big Bad Verizon withholding updates.

jharris326
Contributor - Level 1

Verizon person please crawl back under your rock if all you got is trash and a place to get more junk mail.  How about a real answer instead.  Like we keep asking where is the Cyan firmware and Windows 8.1 update?  All we get from Verizon is silence and lies.  AT&T has released them why is Verizon still holding them up?

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mythos28th
Enthusiast - Level 3

Thank you for providing a link for accessories, of course all Windows products and accessories are available online.  Ordering accessories online is not helpful when you activate your new Icon in the store and need it to be protected that day, when it becomes your new phone.  The in-store experience (I visited 3 different stores) is awful.  The employees are not educated on anything related to Windowsphone.  They actively tried to discourage me from purchasing 2 Nokias!

I am glad you appreciate my timely payments and I know you have one scheduled for next month.  I would appreciate timely service for my device.

"These updates are not given to the carriers all at the same time as the dates for each carrier will differ depending on who carried the device first or who pushes it through first."


It concerns me that Verizon has no active roll in providing prompt service to Windowsphone users.  Customer service is only a priority for Android/Apple.  While no specific date might be available, it might be helpful to list a time range or give a date and say *subject to change while final developer review is completed.  Do no patronize your customers with generic answers!

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rcschnoor
Legend

mythos28th wrote:

It concerns me that Verizon has no active roll in providing prompt service to Windowsphone users.  Customer service is only a priority for Android/Apple.  While no specific date might be available, it might be helpful to list a time range or give a date and say *subject to change while final developer review is completed.  Do no patronize your customers with generic answers!


Don't kid yourself. Updates are not pushed to Android phones any quicker than Windows phones and no timetable is provided UNTIL the update is already being pushed to the phones.

iPhones are a different story and Verizon has absolutely nothing to do with updates to these phones. iPhone updates are performed via Apple and iTunes. Verizon has nothing to do with it.

If only ALL phone manufacturers would provide updates the same way as Apple does, then all complaints for prompt updates and problems/concerns with those updates would be aimed at the manufacturer as they should.

mythos28th
Enthusiast - Level 3

I am  a busy guy.  I don't have time to learn all the in and outs of the cell phone business.  I did my job in researching the phone that I wanted, something Verizon sales people made more difficult than it needed to be.  I subscribe for continuous service and that is what I expect to get.  I would like my update now or at least know when it will be released.  Am I being an impatient and disgruntled customer?  Yes I am.

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rcschnoor
Legend

mythos28th wrote:

I am  a busy guy.  I don't have time to learn all the in and outs of the cell phone business.  I did my job in researching the phone that I wanted, something Verizon sales people made more difficult than it needed to be.  I subscribe for continuous service and that is what I expect to get.  I would like my update now or at least know when it will be released.  Am I being an impatient and disgruntled customer?  Yes I am.

That may be so, but that will not get you the update any quicker. You will simply be "impatient and disgruntled" until it is pushed out.

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mythos28th
Enthusiast - Level 3

I reserve that right.

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blackdawn37
Enthusiast - Level 2

This is the information I received via chat with customer service.  We aren't all hearing the same thing.

>> Chat transcript removed to comply with the Verizon Wireless Terms of Service <<


Edited by:  Verizon Moderator

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primortal
Master - Level 1

This is not surprising at all.  Customer service doesn't have a clue because the powers that be in upper management hasn't filtered that information down to the support level.

So they go by a script and "Currently, the manufacturer has not released a date for the next update. I know how important these enhancements are and hopefully we will receive a date for you soon." is their best answer to give customers....

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windowsphoneuser

AT&T has released Cyan for most of their phones. Why can't Verizon keep up?

Availability in North America - Nokia

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jazzcatjt
Enthusiast - Level 1

I was told after I ordered my Icon and called back to ask that here is no set date, but it should not be too long nor should I let that deter me from keeping the order I aplced.  i love my Icon, but every other carrier has the update and we should also.

B33
Legend

You might check: AskWoody.com  sometimes he has info on the windows phones and Tablets.. as well as other great Windows / Microsoft information..

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