Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
Not applicable

Please read what poster I replied to.

It was not your post.

[Quote from Tearunner]

If Verizon releases an update and bricks your phone you're going to be howling at more than the FCC and Verizon will have to replace your phone.

[End Quote]

Good Luck

Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
Tearunner
Enthusiast - Level 2

Quite the ego you have there.  I addressed you on the points where you were wrong and relevant qualifiers as needed but overall, the message was to everyone.

This response is for you directly, Elector.  You are wrong.  If a Verizon update bricks your phone and makes it unusable, it is called "destruction of property."  Destruction of property is law.  No, you will not find that in your contract. You will notice their comments on the subject only apply to third party software you install.  Verizon is not responsible for third party updates which I said is the case with the Developer Preview update.  They are, however, responsible for their own updates and the damage it may cause to your property. If a Verizon delivered update disables your phone, they have to make you whole again.

The 8.1 update is delivered and installed by Verizon.  As such, it falls under their responsibility if it should disable your phone, not Microsoft.  Verizon's liabilities caused by the update is between Verizon and Microsoft not Verizon and the customer.  That could be changed if Verizon allowed Microsoft to deliver their updates directly.  Currently, this is not the case and Verizon is, in fact, 100% responsible for any damage updates delivered by Verizon may cause.

Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
drako357
Enthusiast - Level 2

Verizon is responsible if their update (which this is and why they are doing their job and testing it) breaks your phone.   I am glad Verizon is doing their job and testing out this update, I just wish they would have been proactive and done this months ago instead of holding onto an old grudge with Microsoft.

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Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
primortal
Master - Level 1

A little off topic, this grudge with Microsoft about the failed Microsoft Kin was entirely VZW fault and not Microsoft's.  Microsoft wanted a custom data plan for Kin and VZW insisted at the time of $30 data plan on top of the $40 voice plan.  So basically if failed because of cost of VZW own doing.

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Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
Not applicable

Customer Agreement | Verizon Wireless

DISCLAIMER OF WARRANTIES

We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network–related modifications, upgrades or similar activity. If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911, or other calling functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third–party products.Verizon Wireless is not responsible for any third–party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other Internet security protections when accessing these third–party products or services. For additional information, visit the Verizon Content Policy at responsibility.verizon.com/contentpolicy

Please be aware that if you activated your wireless device through our Open Development program, we can't vouch for the device's call quality or overall functionality.



Again Verizon has nothing to do with any update from any device maker or operating system design company.

Please know the difference. Verizon wireless makes no devices or operating systems and as a courtesy pushes out updates. They test only for interoperability on their networks.

You beef is solely with Microsoft and the device maker.

Please take Verizon to court and let me know when your case comes up so I can look at the outcome.

No ego involved. I know what is right and what is wrong.

Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
rednibkram
Specialist - Level 1

Thanks for the backup primortal.

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Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
rednibkram
Specialist - Level 1

" including, to the extent permitted by applicable law,  Apparently you don't know what this line means.  Verizon cannot contractually exclude themselves from Federal, State and local laws.  Federal law mandates that if Verizon updates my device that I have paid for and that update causes problems, they can be held  responsible for the "damage" and "interruption of service" and therefore are legally obligated to return me to full functionality, contract or no contract.

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Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
rcschnoor
Legend

primortal wrote:

A little off topic, this grudge with Microsoft about the failed Microsoft Kin was entirely VZW fault and not Microsoft's.  Microsoft wanted a custom data plan for Kin and VZW insisted at the time of $30 data plan on top of the $40 voice plan.  So basically if failed because of cost of VZW own doing.

This is not completely true. While I have no way of knowing if Microsoft wanted a custom data plan for the Kin device, Verizon DID NOT require any users to have a data plan for it.

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Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
Not applicable

Produce the Federal Law that states you are entitled to a new phone if a update made by the OS company be it Microsoft, Google or Apple and then sent to the device makers (Except Apple which does all their own updates) who then tailor it to their individual devices and add carrier crap before its sent to the carriers to be updated over the air.

Verizon did not touch the base code. and re-read

We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network–related modifications, upgrades or similar activity


again produce the law that states Verizon has to give you a new device. in fact that device could have been purchased at any retailer. So now you are going to say Best Buy, Walmart, Targets, radio Shack who sold it now must give you a new device?


They have 15 day return guarantees. But nice try on your part.

Re: When will Windows Phone 8.1 and Cyan Update be released? (Update)
Not applicable

Consumer Publications Library | FCC.gov

There are no Federal Laws on updates to your device nor that the carrier has to replace the device.

Nice try though..still waiting for that Federal statute.

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