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Why did my touch screen stop working?
flakris
Member

Very upset my touch screen stopped working on phone new years eve.  What could be wrong??

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Re: Why did my touch screen stop working?
vzw_customer_support
Customer Support

flakris,

Oh no! This is not what we like to hear. I want to make sure that we are able to get your phone back up and running. Is there any kind of physical or liquid damage to the device? Can you try to press and hold the Power and Volume Down buttons until the device powers off then release (approximately 10 seconds). Please keep us posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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Re: Why did my touch screen stop working?
Turtle15
Member

touch screen must be used to power down doesn't it?

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