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My mother's cell keeps dropping calls. I have followed all the troubleshooting steps on Verizon website, but nothing helps. I know it's not the area, because my phone never drops calls.
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Perhaps a new sim card, factory reset, if that fails then it will be an issue with the phones connection in the network and would need to be troubleshooted over the phone by calling technical support so they can view the information in the switch to find out why the calls are dropping (bad handoff etc).
>>Minor edit<<
Message was edited by: Verizon Moderator
Perhaps a new sim card, factory reset, if that fails then it will be an issue with the phones connection in the network and would need to be troubleshooted over the phone by calling technical support so they can view the information in the switch to find out why the calls are dropping (bad handoff etc).
>>Minor edit<<
Message was edited by: Verizon Moderator
I have done factory reset and it didn't work. How do I get new sim card?
VZW store or certified retailer.
Seriously.. a FACTORY RESET? Can no longer access the sim card or battery with the Samsung Galaxy 7.
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Hi lora316k!
I'm sorry to learn of any dropped calls with your mother's device. Let's check this out OK? Is she having issues when indoors only, or both indoors and outdoors? What zip code is she located in when this is happening? Or is it something that is happening in many different areas? Please share some details for me, I'd like to make sure she's OK.
Thanks,
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport
It only happens when indoors.It happens in many different areas.
Well, that could be an issue with her phones ability to receive a signal. Did you get that sim card replaced?
If you did and the issue is still occurring, does it happen in every building? It could be an issue with the phones internal antenna and the device may need to be physically examined.
Thanks for the additional details lora316k. Do you and your Mom both have the same make and model device? Thanks for trying a hard reset. That is usually the final step for troubleshooting. Were you able to try a different SIM, as the community recommended? They are available at store locations. http://bit.ly/3SdsA
JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport
Yes, we have the same make and model. No, I have not got a chance to try
new SIM yet.
On Fri, Jan 24, 2014 at 11:22 AM, Verizon Wireless Customer Support
lora316k,
Great! Let us know how that goes after you replace the SIM card! One other thing, do you have any case on that device? If so, does the problem persist with the case removed?
BrianP_VZW
VZW Support
Follow Us on Twitter @VZWSupport
No, there is no case.
Sent from my Windows Phone
Good to know, thanks for clarifying lora316k.
Have you had the opportunity to try a new SIM? How is it working?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport
I was not able to go to the Version store so I had the SIM card shipped
to me. I have received it today. I have placed it into the phone, but it
will not register. I dialed *228, but it never went through.
Sent from my Windows Phone
lora316k, Fantastic! Let us know how that is working. We are here if you need us.
BrianP_VZW
Follow Us on Twitter @VZWSupport
Hey lora316k! I'm glad to see that the drops have stopped. Yes, it is odd that the device would turn off. How's it been going since you posted?
DionM_VZW
Follow us on Twitter www.twitter.com/vzwsupport
There has been no complaints so far.
Sent from my Windows Phone
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