Accessibility Resource Center
Skip to main content
Shop
Shop
-
Shop all
Shop all
-
Deals
Deals
Deals
-
Shop all deals
Shop all deals
-
Free phones
Free phones
-
My offers
My offers
-
Smartphones
Smartphones
-
Fios Home Internet
Fios Home Internet
-
5G Home Internet
5G Home Internet
-
Mobile + Home
Mobile + Home
-
Bring your own device
Bring your own device
-
Accessories
Accessories
-
Shop all deals
-
Devices
Devices
Devices
-
Smartphones
Smartphones
-
5G phones
5G phones
-
Certified pre-owned phones
Certified pre-owned phones
-
Featured smartphones
Featured smartphones
Featured smartphones
-
Bring your own device
Bring your own device
-
Other phones
Other phones
-
Trade in your device
Trade in your device
-
Tablets & laptops
Tablets & laptops
-
Watches
Watches
-
Certified pre-owned watches
Certified pre-owned watches
-
Jetpacks & hotspots
Jetpacks & hotspots
-
Smartphones
-
Accessories
Accessories
Accessories
-
Shop all accessories
Shop all accessories
-
Phone accessories
Phone accessories
Phone accessories
-
Tablet accessories
Tablet accessories
Tablet accessories
-
Watch accessories
Watch accessories
Watch accessories
-
Charging
Charging
-
Audio
Audio
-
Gaming
Gaming
-
Entertainment
Entertainment
-
Home
Home
-
Health
Health
-
Deals
Deals
-
Shop all accessories
-
Plans
Plans
Plans
-
Shop all plans
Shop all plans
-
Unlimited
Unlimited
-
International services
International services
-
Connected devices
Connected devices
-
Those who serve
Those who serve
Those who serve
-
Student plans
Student plans
-
Other plans
Other plans
Other plans
-
Bring your own device
Bring your own device
-
Shop all plans
-
Home
Home
Home
-
Shop all home solutions
Shop all home solutions
-
Fios Home Internet
Fios Home Internet
-
5G Home Internet
5G Home Internet
-
LTE Home Internet
LTE Home Internet
-
Fios TV
Fios TV
-
Moving
Moving
-
Accessories
Accessories
Accessories
-
Shop all home solutions
- Prepaid Prepaid
-
Entertainment
Entertainment
Entertainment
-
Shop all entertainment
Shop all entertainment
-
Disney+, Hulu, ESPN+
Disney+, Hulu, ESPN+
-
discovery+
discovery+
-
Apple Arcade
Apple Arcade
-
Google Play Pass
Google Play Pass
-
Apple Music
Apple Music
-
Gaming
Gaming
-
YouTube TV
YouTube TV
-
Shop all entertainment
-
Apps & add-ons
Apps & add-ons
Apps & add-ons
-
Apps & add-ons overview
Apps & add-ons overview
-
Protection & security
Protection & security
-
Safety
Safety
-
Mobile
Mobile
-
Financial services
Financial services
-
Apps & add-ons overview
-
Business
Business
Why Verizon
Why Verizon
-
Why Verizon overview
Why Verizon overview
-
Network
Network
Network
-
5G overview
5G overview
-
Coverage map
Coverage map
-
5G Labs
5G Labs
-
Network awards
Network awards
-
Fios
Fios
-
Global coverage
Global coverage
-
5G overview
-
Get more
Get more
Get more
-
Devices & plans
Devices & plans
-
Mobile + Home
Mobile + Home
-
Entertainment
Entertainment
-
Verizon Up
Verizon Up
-
Verizon Visa® Card
Verizon Visa® Card
-
Device protection
Device protection
-
Verizon Cloud
Verizon Cloud
-
Health discounts
Health discounts
-
Devices & plans
-
Social impact
Social impact
Social impact
-
Responsibility
Responsibility
-
Privacy
Privacy
-
Responsibility
Support
Support
-
Support overview
Support overview
-
Mobile
Mobile
Mobile
-
Mobile support overview
Mobile support overview
-
Billing & payments
Billing & payments
-
Account management
Account management
-
Device support & setup
Device support & setup
-
Services & apps
Services & apps
-
International trip planner
International trip planner
-
Order status
Order status
-
Download My Verizon App
Download My Verizon App
-
Community Forums
Community Forums
-
Mobile support overview
-
Home
Home
Home
-
Home support overview
Home support overview
-
Billing & account management
Billing & account management
-
Fios Internet
Fios Internet
-
Fios TV
Fios TV
-
Home Phone
Home Phone
-
5G Home Internet
5G Home Internet
-
LTE Home Internet
LTE Home Internet
-
Speed Test
Speed Test
-
Order status
Order status
-
Download My Fios App
Download My Fios App
-
Community Forums
Community Forums
-
Home support overview
-
Business
Business
Business
-
Enterprise
Enterprise
-
Fios Internet & Phone
Fios Internet & Phone
-
Wireless
Wireless
-
Enterprise
-
Contact us
Contact us
-
Sign in
Sign in
Choose your cart
Choose your cart
Have a phone you love? Get up to $500 when you bring your phone.
$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
- Verizon Community
- Additional Products
- Windows Phone
- Why does Verizon only Answer Certain Questions?
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
More Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Correct Answer!
Why does Verizon only Answer Certain Questions?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Email to a Friend
- Report Inappropriate Content
It seems to me, in perusing the Windows Phone topics, that Verizon flat out refuses to try to help with certain topics. Is that really Verizon's customer service model?
Follow Verizon
Follow Verizon Fios