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Why does my contact thumbprint not display when contact calls?
MICKEYC6279
Member

The thumbprint photo associated with each of my contacts does not display when contact calls.   Recent change....

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Re: Why does my contact thumbprint not display when contact calls?
Ann154
Expert
Expert

Which phone do you have?  Are the contact synced with your Windows account or a different account?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why does my contact thumbprint not display when contact calls?
vzw_customer_support
Customer Support

MICKEYC6279, I like having the photo’s of my contacts pop up when they call too. Let's find the root cause of the issue. When did the pictures stop showing? Have you made any application/software downloads or updates? Do you still see the photos if you look at their contact in your address book?


MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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