Why has Backup Assistant has stopped syncing on my Nokia Lumina 822?

[ajhart]

Worked like clockwork each day until about 10 days ago.  Now it fails with "cannot contact server" or "server busy".  Feels like there has been a "change" and someone forgot to notify the paying customers.  What's up, Verizon?

[vzw_customer_support]

ajhart, Let's get your back-up working again. What zip code are you at? Is anyone else affected?

JoelR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ajhart]

55118

Everyone on the planet?--you tell me...I only know of myself

[Ann154]

Personally I would have your contacts backup to your Outlook account or any other account then use the Verizon backup assistant.

[ajhart]

I would love to click the correct answer button but nothing has happened in the last month.  Backup Assistant has been unavailable for backup about 22 of the last 30 days (has worked for two days in a row this week).  It would be helpful to provide the service you have promised to provide.

[Ann154]

Have you considered the suggestion I provided a month ago?  I haven't used the Verizon Backup Assistant or Verizon Cloud in years because I keep my contacts on my email account instead.  This method has allowed me to move between multiple phone OS platforms and multiple carriers without losing access to my contacts.

[georges_vzw]

ajhart,

It's never our intention to have an issue go on for such a long time. You're right, the service needs to connect more often than twice a week. I'd like to have you do some troubleshooting. Please turn off your WIFI, and attempt to manually sync with Backup Assistant. Just in case, here's how to do that: Back Up Contacts - Backup Assistant Plus - Nokia Lumia 822 | Verizon Wireless

Are you able to browse the web with WIFI off? We ask this because Backup Assistant needs to connect over our data network in order to properly sync.

Please let us know if these steps, or Ann154's suggestion, help resolve your concerns.

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!