Why is my Voice Mail Box always full?
JAMTOB51
Enthusiast - Level 1

I am a low user of my cell phone.  Yet my voice mail box retention seems to be high. 

Callers are told when going to voice mail that my voice mail is full and as a result they cannot leave a message.

I have been unable to correct this.

What can I do.

thank you for any assistance.

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1 Solution
SuzyQ
Community Leader
Community Leader

Dial *86 and enter your VM password.  Listen to your messages, delete ones you no longer need.  The basic voicemail has capacity to store about 20 messages

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57 Replies
SuzyQ
Community Leader
Community Leader

Dial *86 and enter your VM password.  Listen to your messages, delete ones you no longer need.  The basic voicemail has capacity to store about 20 messages

Mluzzi1985
Enthusiast - Level 1

I have deleted all my voicemails--still people can't leave meddages -- callers are telling me its full

sjo123
Enthusiast - Level 1

I'm having the same problem

vzw_customer_support
Customer Service Rep

Having full control of your voicemail is important. Have you checked the saved folder, to see how many messages are in there?

 

CraigS_VZW

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kjwykes
Enthusiast - Level 1

On the iPhone, where do I find the saved folder?  also, how do I find out what my password is for retrieving voicnemails, Ive always just deleted them on the phone, but my voicemail keeps saying its full, even when I CLEAR ALL DELTETED MESSAGES.

 

clmick
Enthusiast - Level 1

All my voicemails are deleted but still says it is full so I have no answer for that.  However I was able to change my voicemail password.  Go to Settings, then phone, at the bottom you can click Change Voicemail Password.  Or you can change it on Verizon.com.  All my voicemails are deleted but still says it is full.  

Baltimore09
Newbie

I do not have any saved messages either. 

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AmynJensen
Enthusiast - Level 1

I am having the same problem

vzw_customer_support
Customer Service Rep

We know the importance of having your voicemail service work properly for you. We are here to help.

 

What model phone do you have? Have you made sure you do not have any saved voicemails as well? We ask because new voicemails and saved ones both count towards your total limit.

 

StevenG_VZW

IPHONEUSER5
Enthusiast - Level 1

I am also having similar issues. I have an iphone 7 plus.  I have no messages saved on my phone.  I tried calling *86. The message indicates my voice mail is full but does not give me an option to delete voice mail messages.

heirdb
Enthusiast - Level 1

I am having the same issue.  Still no luck!

clynnhoyt
Enthusiast - Level 1

I am having the very same issue.  No saved messages on my iPhone 8 and *86 says my inbox is empty.  Come on Verizon, seriously???? I've been having this issue for over 3 weeks and just found this community post. I can't believe this is the first round of complaints Verizon has received about this issue.

bdr3355
Enthusiast - Level 1

I'm having the same issue on Iphone XS.  

vzw_customer_support
Customer Service Rep

bdr3355, having a full voicemail box isn't what we want for anyone currently impacted as it's crucial you receive all your new voicemails on time.

At this time, customers may experience an issue with a Voice Mail Full notification on Apple devices. This is an issue we are currently investigating and working to resolve.
 
Temporary solutions to this problem:
 
1) Verify that the iOS software is up to date
2) Perform a Soft Reset 
3) Ensure iPhone is not connected to Wi-Fi
 

 

AlanS_VZW

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Fushilane
Enthusiast - Level 2

I’m having the same problem for the past two days. I can not receive any new voicemails. Please help. 

Lriessen
Enthusiast - Level 1

Turning off WiFi worked for me, but this is not a viable long-term solution. What’s the ETA for a reasonable fix?

mikegroanoke
Enthusiast - Level 1

Very dissapointed that this error, that is happening to many other Verizon users including myself, hasn't been publicized so that we could be aware of the problem.  To find out that it is occurring, retroactively, is beyond dissapointing.

What is the ETA on addressing this on the Verizon side?

vzw_customer_support
Customer Service Rep

Thank you for reaching out to us, mikeegronoke. How long has this been happenin gfor?AnthonyM_VZW

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Fushilane
Enthusiast - Level 2

I’m having the same problem for the past two days. I can not receive any new voicemails. Please help. 

vzw_customer_support
Customer Service Rep

Fushilane,

 

I utilize Voicemail all the time, so I completely understand its importance. I'm determined to assist you. Let's gather some information, to make sure we're on the same page. What device do you have? What do callers hear when calling you? Have you gone into the Voicemail to make sure all new messages are deleted or saved? Please clarify these details, thanks very much.

 

ChristinaB_VZW

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