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Why is my screen black after an update?
TOM6996
Member
‎12-27-2014 04:14 PM

I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????

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Re: I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????
Julius
Member
‎12-28-2014 07:13 PM

try doing a soft reset. Hold down the volume down and power buttons simultaneously until your phone vibrates then release. That worked for my Lumia 928.

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Correct Answer! Jump to solution.
Re: I have a Nokia Lumia 928 that updated today now the screen is blank/black. The hone is still on as it will ring when called but it can not be answered or used with out seeing the screen. Any help????
Julius
Member
‎12-28-2014 07:13 PM

try doing a soft reset. Hold down the volume down and power buttons simultaneously until your phone vibrates then release. That worked for my Lumia 928.

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