Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Wi-Fi Connection

I recently purchased the Nokia Lumia 822 phone  7 Motorola Xoom Tablet- also a jet pak to repace my outdated broadband card- I don't want to use the Jet Pak for Wi-fi connection when I'm at home for either one- I have a wireless router in the home  that I use for my laptop-  Although the phone recognizes this wi-fi connection when I put in the password it just won't connect on either device- I recently was at a friends house and he had a wireless connection and my phone connected with no problem- any ideas on how to correct this-  I have a NetGearN600 (WNDR3700) wireless-  I did not set this up so I don't even know if I know the password or if there is one-  I previously had a Droid 4 & wireless connection was not a problem - I also have a Verizon signal amplifier- very seldom get 4g service at home- 3G has very low bars- mostly 1X signal  Any suggestions would be appreciated.


Labels (1)
Re: Wi-Fi Connection
Sr. Member

Make sure your router is using at a minimum WPA2-PSK [AES] for security on your wireless network.

Take a look at page 2-4 of the user manual ( to see if you need to change the configuration setting.

Re: Wi-Fi Connection
Customer Support


Woo Hoo! Congrats on your new Nokia Lumia 822! I am sure that you will love this phone. If the both devices are unable to make a connection to wireless router, then you would need to look at the settings on the router.
It sounds like you may need to reset the password on the router
Click here to reach customer service support for your router Have a great day!

Tweet us @vzwsupport