Windows 10 upgrade
eks1910
Enthusiast - Level 3

So Microsoft has finally after months and months released Windows 10 update for mobile devices with a caveat that it is up to the carriers to push it out to their customers.

https://blogs.windows.com/windowsexperience/2016/03/17/upgrading-existing-windows-phone-8-1-devices-...

So what I would like to know is when will Verizon push out the update to my phone which I know is fully capable of handling the upgrade?

I know that when Microsoft release 8.1 Verizon never pushed out the update (for some unknown reason) as I was forced to upgrade to 8.1 via Microsoft Developers app, and 8.1 ran perfectly fine on my then old HTC M8, I now have the Lumia 735 which I specifically purchased with the knowledge that it would get the update to Windows 10 (mobile).

So when is Verizon going to send the new update to our devices?

Do not be jerks by not releasing it to your customers!

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1 Solution
primortal
Master - Level 1

Thanks, missed your device in the initial post.

You'll have to wait to see if and when VZW will release the update for the 735.  There will be no response here as to if or when.

View solution in original post

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114 Replies
knise
Newbie

Don't be in too much of a hurry if you have a Microsoft device (as opposed to Nokia or other manufacturer). I bought a Microsoft Lumia 935 and used it for a month or so before I signed up as an "Insider". I have had nothing but trouble since I upgraded to Windows 10. Right now I'm trying to figure out how I can do a hard reset when it crashes out of EVERYTHING, settings included.

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knise
Newbie

**Lumia 735

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kiddd21
Newbie

I have the Lumia 735 and I got a new message today on my Upgrade Advisor saying that my phone is eligible for the upgrade and they are working with the mobile operator and phone manufacturer to make the upgrade available. I am hoping that is a good sign.

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friscob
Enthusiast - Level 1

I don't know how good of a sign cause that's what it said on my phone on the original release day and then it switched to the message about trying to see if the phone is eligible later. I also talked to a Verizon wireless employee a couple days ago at the store and she seemed like she had no clue about it.

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primortal
Master - Level 1

My Icon said the same thing even though Microsoft isn't supporting (yet).  It's a wait and see game.

Verizon Wireless employee are the last to know if and when.

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justme12
Enthusiast - Level 3

Guys! Stop waiting and wishing for VZW to push the software. Use the insider app to download. Did it from day one on the Lumina 735 and NO ISSUES.  Microsoft has just pushed Windows 10 Mobile Build 10586.218 as the latest cumulative update to Windows phone already so your already behind.

No faith in this carrier to push the OS, so why bother to wait.

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sean161
Enthusiast - Level 3

Well, the only thing that doesn't work for me is the Verizon visual voicemail app which refuses to load, which kind of peeves me, because Windows 10 doesn't let me use their built in visual voicemail solution like I've seen on AT&T phones. I see the coded text messages that should be hidden where Verizon's trying to communicate to that app.

I don't see others complaining about this problem though so I'm starting to feel like the only one.

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vzw_customer_support
Customer Service Rep

Sean161, using the features that your phone offers is certainly something we want for you. Are you connected to Wi-Fi when attempting the Visual Voicemail? Have you checked the App Store for an application update?
LorenB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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dug_b
Newbie

So...when did you say Verizon was pushing out the Windows 10 Mobile update for the phones on Verizon Wireless because the other providers have pushed it out to their customers that chose to purchase Windows phones.  And its curious that when shopping in the store the displays have windows 10 mobile on they as do the advertisements.  I'm not trying to be smart; I have been a Verizon Wireless customer for sometime and can't understand why a company would ignore a group of its customer base, though be it a small part.

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dexman
Community Leader
Community Leader

There are a few reasons being offered up to explain what we are seeing as it pertains to Windows Mobile phones and Verizon Wireless.

When it comes to the Lumia 550, 650, 950 and 950XL, the inability to use the phones on VZW & Sprint is Microsoft's own doing. Microsoft has admitted that it is taking a restricted approach in the short term for mobile phones. It is widely thought that this means no CDMA variants of new Lumias will be offered and users will have to wait until the Surface phone arrives.

On Verizon Wireless's end, the company is more concerned with the two major OSs on the market. Thus Windows phones and BlackBerry devices get pushed to the background.

Microsoft also wants to deliver updates directly to users. That is something that might not be sitting well with Verizon Wireless. Right now, people who sign up for Insider Updates for their Lumia 735 will be get W10M long before it is released through Verizon Wireless.

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topher36
Enthusiast - Level 3

"When it comes to the Lumia 550, 650, 950 and 950XL, the inability to use the phones on VZW & Sprint is Microsoft's own doing."  That is absolutely not true.  I think what we are seeing with the Lumia 735 proves me right.  There is no logical reason why Verizon hasn't officially released the Window 10 Mobile upgrade other than Verizon continues to put up roadblocks when it comes to Microsoft.  If Verizon would just allow the Lumia 550, 650, 950 and 950XL on their network, we would be able to buy one today and activate it on their network.  I believe one of the issues is the fact that Microsoft wants to be able to push updates out to users without Verizon's explicit approval. Verizon does not like that.  AT&T is allowing Microsoft to do just that, and that is why you see the new Lumias available on the AT&T network.

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eks1910
Enthusiast - Level 3

I’m pretty sure that Apple pushes out their updates with having to wait for any carrier to give the thumbs up, I say this knowing that my daughter has an iPhone and the day that Apple announces that they have a new iOS update, she can download it and install it, so waiting for Verizon to make sure it will work on their network. I agree that Verizon is more concerned with Apple iPhone and Android phones then Windows and or Blackberry

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Tidbits
Legend

Actually that's a placebo. All carriers are required to join ADC and do their testing. Apple doesn't push out any updates until all their devices get the green light. The iPod should always be finished first and always has. You can join ADC ($99 a year) and you can see it. When all are done Apple picks a date and pushes it all at once.  So in essence it gives you the illusion

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47seijar
Specialist - Level 2

Apple releases iOS updates directly, NOT the carriers. Apple may consult with the carriers but it's Cupertino that decides when to release a new version of iOS or a minor update. "Here's what we're doing, and it's coming on the 25th. Ready or not, here it comes!"  Apple established this new paradigm when the first iPhone was released exclusively on AT&T. It broke the mold of allowing carriers the final say on controlling the operating system of your phone. It was only the insane popularity of the iPhone that gave Apple the leverage to insist on controlling all updates. But it's all Apple when it comes to iOS updates.

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Tidbits
Legend

Nope... Join ADC and you'll see it.  All carriers do testing.  They wait until all their devices are ready and then they push it out. You are caught in the placebo effect of how Apple does it.  I have developed from iOS since the very first iPhone... 

47seijar
Specialist - Level 2

Interesting. I was misinformed. I reference this article: Why Do Carriers Delay Updates for Android But Not iPhone?

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Tidbits
Legend

They are misinformed. Part of the agreement for carriers to sell the iphone is that they join ADC. They must do all their testing as Apple does the OS.

Android for example Google does not do this and manufacturers do not do this.

Microsoft wants to do this but they do it optionally.

Now we do not know how far Apple shares code with Carriers or how much Microsoft does as well. This would affect some manufacturer or carrier choices.

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eks1910
Enthusiast - Level 3

That should read *without having to wait - not with...

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dexman
Community Leader
Community Leader

Microsoft never submitted any of the phones for CDMA certification. The LTE  bands active in the phones are complete mismatches to the ones  Verizon Wireless and Sprint use. How can Verizon Wireless block devices that were never designed to operate on its network in the first place?

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dexman
Community Leader
Community Leader

Also, if Verizon Wireless blocked phones that were CDMA certified, the FCC would be all over Verizon Wireless, levy fines and, possibly, revoke licenses. Tidbits has spelled this out many times in other topics.

Bottom line....Microsoft is sidestepping VZW and Sprint for now.

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