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Windows LUMIN 925 cellular
RCK21936
Member

My cellular is locked up.

I cannot turn it on or turn it off!

Can someone help me to get it working??  Please!! ASAP.

This is my only phone. PLEASE HELP ME!

Personal info removed to comply with the Verizon Wireless Terms of Service.

Message was edited by: Admin Moderator

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Re: Windows LUMIN 925 cellular
primortal
Sr. Member

Worst place to ask for help from VZW; this is a peer-to-peer community.  You should call support @ (800) 922-0204

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Re: Windows LUMIN 925 cellular
vzw_customer_support
Customer Support

RCK21936,

We are here to help! Were you able to get assistance via our customer service line? If not, and your phone is still frozen, we do have some suggestions.

PLease try pressing and holding both the power and volume down buttons at the same time until the device powers off, then release (approximately 10 seconds). Then try pressing and holding just the power button to turn the phone back on.

That should do the trick!

SarahO_VZW
Follow us on Twitter @VZWSupport

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