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Re: Windows Phone 7 How-To
Spiral
Master - Level 1
‎06-05-2011 06:39 PM
Burt wrote:

I'm convinced I have a defective handset then. I can't even get into my messaging. I'm going to take my phone into Verizon on my way to work tomorrow and see if they'll swap it. I pay for full coverage so they've got to, right?

More than likely they will just order a replacement for you.  I don't think they keep many 'replacement' phones on hand at most of the retail locations anymore.  You may get your replacement faster if you call customer service and get the process started today.

 

Good luck.

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Re: Windows Phone 7 How-To
Burt
Newbie
‎06-05-2011 07:19 PM

Is there a specific # to call or is it just the general customer support #?

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Re: Windows Phone 7 How-To
Spiral
Master - Level 1
‎06-05-2011 11:19 PM
Burt wrote:

Is there a specific # to call or is it just the general customer support #?

Just the general customer support (*611 from your phone) will work.

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Re: Windows Phone 7 How-To
4Mscathy
Newbie
‎06-15-2011 03:19 AM

Well, on Sunday, 6/12/2011, I bit the bullet and returned my Trophy to Verizon.  It is not the phone for me!  I am so happy to return to my Samsung Omnia II.:smileyvery-happy:  The Verizon Rep who assisted me on returning my phone told me that another WP7 should be out in the Fall.  So, let's see what happens.  I hope you enjoy your phone.:smileyindifferent:

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