Windows Phone 8.1 & Cyan Firmware - When?
CmdrRom
Enthusiast - Level 1

I'm seeing many threads on this topic, and I have to add my voice to this matter.

I'm personally sick and tired of waiting for the official release of this firmware when it's been made available to your company by Microsoft since July. Furthermore, without 8.1 being released on VZW officially, users who have opted to not participate in the Developer Preview are being punished. There are ads running that promote Cortana, but that basic feature is NOT available until official Cyan updates are pushed.

So my big question: When are VZW customers going to get these updates? Silence on the matter is only going to fuel animosity.

Labels (1)
97 Replies
Tidbits
Legend

What's the guys name and what division does he work at? I have friends that work at MS too but they don't work in the section that would know. They hear rumors all the time. If you ever worked in a large office... I want to see this official statement on record nor hearsay.

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Not applicable

SeraphX2 wrote:

Nokia IS Microsoft now and I just showed you where one of the Microsoft employees that is privy to the release process said that we are waiting for VZW approval.

Did you not read what I posted at all?

You can read it all you like. Fact is on many of these windows phone posts someone claims this Microsoft employee said this, or Joe Bellforie said that, or a Verizon executive said this or what have you.

I would not believe any of these deflections since that is what they are. Deflections.

Like I told you earlier "if and when you get it, it is a bonus"

Don't believe what you read, just wait it out. No amount of he said or she said is going to get it to you any faster.

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Tidbits
Legend

I read that but the rep says yes it needs approval...

HOWEVER that's only part of the process and primortial only asked that portion of the process... What about the REST of the process... Again where exactly are they in the process and the facts... They never said where they were. See things easily get lost in translation...

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Tidbits
Legend

Also that update process is obscure and doesn't give any REAL information.  I am willing to put money on that Nokia process is no different...  HTC, Motorola, and Sony when they showed transparencies show identical process with just slightly different names.

Case in point hey... look at HTC's update schedule and it is detailed and outlined...

HTC Software Updates | HTC United States

Oh look a popup claiming the 90 days!

click on the Android head and you'll see the whole process...  Nothing bundled together to cause confusion, and everything is outlined during the process where you can see which devices will get the update and exactly where in the process it is in...  Amazing!

Also under the same listing...  810 isn't getting the next update...  Nokia was the one that dropped support for it, and T-Mobile got blamed for it...  So yah it's always the carriers fault...  Let's be honest here.  Yes I own the 710(trashed), 810(trashed), 925(Sold), 1520(use), and M8(use) Smiley Happy

LumiaIconUser
Contributor - Level 1

Word to the wise: you are wasting your breather, err... keystrokes on this. Every Cyan/8.1 thread devolves into an "argument" with these two that no one cares about.

The fundamental problem here is Verizon's complete lack of communication with their customers on this issue. That is what many of us will continue to complain about, and rightfully so.

Tidbits
Legend

LumiaIconUser wrote:

The fundamental problem here is Verizon's complete lack of communication with their customers on this issue. That is what many of us will continue to complain about, and rightfully so.

Nokia/Microsoft isn't innocent on this matter either... That's all I am saying... MS/Nokia are in a better position to be more transparent.  Sony, Motorola, and HTC can be transparent why can't Nokia/Microsoft?  They can update devices even when a new flagship is coming out...


Europe get's more updates the past 6 years regardless of manufacturer...  They blame the manufacturer and made other carriers change how they update their devices and we've benefited from it...  Just showing a different way to go fishing.  I am tired of the same arguments for the past 6 years with nothing getting done...

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Not applicable

Actually its only an argument in your mind.

You don't like facts brought up. You would wrather point blame where it does not belong.

You would wrather cry on the forum of how you should be told this or that on updates.

The reason there is no communications from Verizon is because they don't have to tell you anything.

That is why you continue to post nonsense.

Verizon does not have to update your phone, they don't have to sell it, they don't have to support it and they sure as sugar have to tell you if or when an update is coming or not.

Live with it.

I am not here to argue with you. I am here to set you straight in your rants that are totally inaccurate.

Show me or anyone here any *PROOF* that Verizon or any carrier has to update your device. Keep complaining and people can see just how non credible you are.

I wish you would get it so I don't have to keep reading this prattle.

Personally at this juncture if I worked for Verizon wireless I would tell you that you are never getting any updates.

Then you would be back here crying how you and others will be switching carriers.

Good Evening

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op2388
Enthusiast - Level 3

go away

Not applicable

Only if you leave first.

Another person who can't handle facts. But lives in fantasy.

Wake up.

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op2388
Enthusiast - Level 3

Here are the only facts:

FACT: You don't have a windows phone yet you come pester those who do.

FACT: Verizon offers little to no support for the WP platform but offers tons of it for the other two.

FACT: Verizon fails to communicate and provide proper customer service across all platforms.

FACT: If Verizon is only required to give support regarding its network and connectivity, it should only give support in those areas and not offer support for other things such as devices unless it plans to offer full support across the line.

Not applicable

op2388 wrote:

Here are the only facts:

FACT: You don't have a windows phone yet you come pester those who do.

FACT: Verizon offers little to no support for the WP platform but offers tons of it for the other two.

FACT: Verizon fails to communicate and provide proper customer service across all platforms.

FACT: If Verizon is only required to give support regarding its network and connectivity, it should only give support in those areas and not offer support for other things such as devices unless it plans to offer full support across the line.

Fact: I don't need to own the device to tell you that you have no rights to any update.

Fact: Verizon offers service on any devices it sells. However they don't have to give you updates.

Fact: Verizon doesn't have to communicate anything except service or cell outages after its reported to them.

          Verizon has a communications page. Read it. Subscribe to the email alerts.

Fact: Verizon does not give warranty support outside of exchanging your device per manufacturers warranty.

           Verizon uses a data base of solutions on each device from the device maker.

Again if you have a working device and can assess the cellular and data network that is only what you are entitled to. Nothing more.

Verizon can normally fix connection issues or text issues or voice mail issues or even data connection issues on all devices they sell. But they dont have to update your or my device.

There again are your FACTS!

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JEiffel93
Enthusiast - Level 1

No they don't. However, other carriers like AT&T are actually updating their WP devices. No phone company has to do anything other than provide you the phone service you pay for, but they lose customers when they blatantly show they don't care about the phone experience they are providing you.

Tidbits
Legend

Just AT&T... In the US...

Not applicable

Your post was great! However say AT&T decides next time to be late as the other three carriers are now?

So who do you switch to?

Let's use carrier base numbers. Android and iOS account for 90% +/- of all sales. Windows Phones 6% +/- with Blackberry last.

Windows phones like android devices have slow or no updates. However the base of WP users being so small if everyone who owned one left today for AT&T it would not cause a ripple in the profit margin.

Not trying to sound mean or unfeeling but just showing where the WP users stand.

Then look at all the android calls for updates, some still don't have them and the ones that do come right back here and start complaining about Verizon's push of that update caused their screen to freeze, the battery doesn't last long, WiFi is not working, Bluetooth is not connecting properly as before, my data usage has gone through the roof. And many other issues. However these are the same people who cried and threatened to leave if they did not get that update. Now they threaten to leave if "Verizon doesn't fix that update which was not put out by them"

It is just pure crazy.

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LumiaIconUser
Contributor - Level 1

I am here to set you straight in your rants that are totally inaccurate.

Why?

Not applicable

It should be obvious.

Inaccurate statements. And even if I agreed that communication wise at least a yes or no from the carrier would be nice, I understand why they are not giving that word. (Liability to deliver versus saying nothing and not updating or updating longer than say they quote you)

And as you can see the constant angry complaining is not doing any good.

Personally like I said yesterday if they either came out and said no more updates and then the forum would be full of complaints about how rotten they are for not giving one. It is a vicious cycle.

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Not applicable

I don't care what your sick of. Get over it.

First I don't care if Verizon received any updates to any device this year or last year.

You are not entitled to any updates. They are a bonus from the makers of the device and OS developers.

Your experience was not now nor in the past as of date of sale diminished one bit. You bought the device as is, it worked when purchased and it works now. Period.

I hate sounding like a parrot but no updates are guaranteed to any devices. You have no idea what is going on in the background and I know I sure don't. If you do loan me your crystal ball so we can all see.

The problem here is you windows owners just like Androids and iOS keep saying what your rights are regarding updates. You and I have no rights. Pretty simple huh?

And I don't care what devices the carriers decide to drop, two of my androids in the past were retired.

And the sales of these devices are not any carriers bread and butter.

Just like poor RIM (Blackberry) the interest is no longer there. Blackberry at one time was the "in" device to own but they fell on hard times.

These windows phones are akin to the Amazon Fire Phone which came out exclusively on AT&T at a high price but now can be had for a penny. There just is no interest in the device.

Down the line all of them will be just a novelty.

As has been proven in many other threads and posts all the complaining or threats of leaving will not get you any update, unless Verizon and other carriers decide to allow it.

And only AT&T has allowed the updates. Its just a cell phone for gods sake, not the end of the world.

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SeraphX2
Enthusiast - Level 3

If I am not guaranteed an update, then VZW should not say that the device is 8.1 ready and promote that as if I will be getting it in the near future.  And while no updates may be guaranteed, this is not MS's problem that we *don't* have it, it is VZW.  And that is the main reason I responded to you because you are defending them and telling people to talk to the MFG when in fact that is not the source of the problem.

And it may not be the end of the world, but I give all of these companies a lot of money for promises and set expectations only for them not to deliver.

And, I do in fact know what is going on "behind the scenes" because MS has made it clear that they are not in control of the updates.  Nokia keeps track of what is approved down to the level of each phone on each carrier and we can see that VZW and TMo are the only ones not approving updates for their WP phones.  Not just one or two, ALL.

If behind the scenes you really meant how they seem to be treating WP different than the other two brands, then you are obviously not paying attention to how WP has been treated since day 1.  VZW refused to even carry the phone for whatever reason until WP8. Since day 1 there has been minimal advertising. The mere fact that they do not promote these phones as much as others and that there are plenty of documented instances where workers either shrug the phone off and don't try to sell one at all and that there are workers blatantly telling customers that the phone sucks (as if they know what is best for each person; which, in their mind, is usually their phone of choice) may be part of the reason it is not catching on, not because the phone sucks.

Not applicable

Customer Agreement | Verizon Wireless


This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.



And Verizon does not have to push any device if they desire not to. They are in business to make money and profits.

This device you own just is not having people line the streets and wait in line like Apple iphones do.

Hey I waited in line for Microsoft Windows XP experience because I had nothing better to do. The os was not really anything to go crazy about. The MARKETING BY MICROSOFT is what made the hoopla sales.

It was your decision to buy the phone, you bought it because some fool in the store baited you to make a sale.

But as you can see above Verizon had that disclaimer in its terms of service.

I don't let sales people sway me. Sorry its too late for you to get some redress but maybe next time you will know better.

Have a nice afternoon.


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SeraphX2
Enthusiast - Level 3

I bought WP phone on my own because I live in a Microsoft world; I was not baited by a sales person. I am a Microsoft-based developer and I do all of my development in Microsoft products at work and use all MS products at home which is why I want the phone.

The WP phone gets downplayed by store clerks.  So it doesn't matter how much advertisement you do, when you walk into a store, ask about the WP phone and a sales person says the phone is junk, the average consumer is going to listen to them and buy the Android or iPhone they subsequently try to pawn off on them.

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op2388
Enthusiast - Level 3

The fact that it is stated in an agreement does not make it right, it just makes it legal. If your company is having a representative say something just to get people on the hook which in turn leads to unhappy customers, I do not see how that is good business practice nor how it will ultimately make a company grow. If it wasn't for Verizon's network, I'm sure that there would be a mass exodus not just for WP but for many other platforms.

You talk a lot about common sense. Common sense dictates that it makes no sense to involve yourself in something which does not apply nor affect you (e.g. Windows Phone). So why are you here again?