Windows Phone 8 GDR3
Toxicbill
Newbie

Once again, it seems Verizon is the last to provide phone updates.

When can we expect GDR3 for the HTC 8X?

Labels (1)
0 Likes
57 Replies
radmanvr
Newbie

Soonโ„ข

0 Likes
vzw_customer_support
Customer Service Rep

Toxicbill, good things come to those that wait. I apologize that we're unable to provide you with confirmation or release date at this time. However, you can stay tuned for software updates here: http://bit.ly/n5snpq

Lasina_VZW
Follow us on Twitter @VZWSupport

0 Likes
sirbum
Newbie

Yes, but we're all wondering why we're waiting.  AT&T and Sprint have both already released GDR3, and the other carriers on the other continents are all caught up as well.  It seems Verizon should at least be on par with the others, rather than consistently behind.  If there is some reason we're waiting, then it might make sense to communicate that.  Verizon should at least explain why it is always the last to cross the finish line.

0 Likes
gtdagame
Newbie

Verizon is a hoorible service. that's why we are waiting. I have been on the phone daily with this texting issue. they have absolutely no knowledge about their phones. they no help what so ever. at this point im considering just leaving them and going to at&t or sprint. and i sell their service and they will not be getting a recommendation to customers from me.

0 Likes
vzw_customer_support
Customer Service Rep

Hello gtdagame!

Let's get you messaging again! When on the line with us, was your issue resolved? We sure don't want to lose you over this. Please send a message to your own mobile number to test incoming and outgoing capabilities. Please also let me know if you need any additional assistance. I'm here to help!

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes
EDev
Newbie

My issue on the wait is, I am having more than just a messaging issue, I am have reception loss, missed calls. texts, bluetooth issues, etc. Before I updated to the GDR2 release under Verizon, I had zero issues. When the update came to the phone, there was a radio update, and I believe this is the main problem.

My question is, is there a radio fix in the works when released?

Thanks,

E

0 Likes
vzw_customer_support
Customer Service Rep

Hello and happy Tuesday EDev,

We certainly want you to get the most out of your device. Based on your posting, this is clearly not the case. I'm confident that we can partner together and get your phone working properly. May I have you send me a private message with your full name and mobile number so that we can explore options. I'm looking forwar to your reply.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

0 Likes
EDev
Newbie

Date: Tue, 12 Nov 2013 14:16:39 -0800

From: forums@verizonwireless.com

To: Subject: Re: Windows Phone 8 GDR3 - Re: Windows Phone 8 GDR3

                                                                                Re: Windows Phone 8 GDR3

    created by Verizon Wireless Customer Support in 8X by HTC  - View the full discussion

 

   

   

 

 

    Hello and happy Tuesday EDev,

We certainly want you to get the most out of your device. Based on your posting, this is clearly not the case. I'm confident that we can partner together and get your phone working properly. May I have you send me a private message with your full name and mobile number so that we can explore options. I'm looking forwar to your reply.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

 

Reply to this message by replying to this email -or- go to the message on Verizon Wireless Community

Start a new discussion in 8X by HTC  by email or at Verizon Wireless Community

ยฉ 2011 Verizon Wireless

Verizon Wireless | One Verizon Way | Mail Code: 180WVB | Basking Ridge, NJ 07920

We respect your privacy.  Please review our privacy policy for more information.

                            Not interested in these emails anymore, or want to change how often they come? Update your email preferences.

0 Likes
vzw_customer_support
Customer Service Rep

Hello EDev!

Thank you for providing the information. Upon receipt of your post, it was too late to contact you directly, but I'm not giving up and would still like to assist you!
I wanted to ask that you edit or remove the post with your phone number included. You were asked for a Private Message, but your reply was in the public forum, so please remove it.
I have followed you, so please follow me back and send me a DM with the information so I can reach out personally and assist you with a resolution. I look forward to hearing from you!

Thanks,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

0 Likes
EDev
Newbie

Will I gave it a week with the New GDR3 update to the phone.

Well things have not improved since the update. I still have difficulty connecting to the tower, bluetooth issues, drooped calls, etc etc... With the Bluetooth,  the phone just drops the connection or has difficulty connection. Only if I cycle the on/off does my bluetooth connect or reconnect. The random garbling has lessened, and now the dropping/non connection has taken place. For 5 months, renting a place, I have had zero issues with receiving/calling or texting from the location. Since I did the update to GDR2, a radio update was applied, though I did not notice another radio update to GDR3. I am still randomly getting the "can't send" for texting, though has lessen currently, but still getting this issue.

Added more to the problem with the connectivity, data drop-age occurs (because the phone drops to 1x) and if rebooting the phone does the LTE come back full strength, or if going through a dead spot the phone does not regain LTE connection till a reboot.. Another new issue that has come, the charging LED showed charged, but the phone battery icon showed 15%. Only when I rebooted the phone did the icon show fully charged. I would love to know how to get my phone back to GDR1 and the radio pre-GDR2. The phone was perfect, and now it is defective. Like Android or especially Apple, there should have been a way to recover all aspects of the phone.

I am disappointed with Verizon and even HTC for providing me a phone that is close to a bricked device.

0 Likes
yaddle13
Newbie

I have been having similar problems since installing the GDR2 update - the phone has been forgetting WiFi networks, dropping cell signal, rebooting itself, etc. Please get the GDR3 update out soon to address these!

0 Likes
vzw_customer_support
Customer Service Rep

Yaddle13,

I understand your concern. You can kept up to date with updates via VZW News;http://bit.ly/n5snpq. We'll ensure to keep you posted there. 

YosefT_VZW
Follow us on Twitter @VZW

0 Likes
Toxicbill
Newbie

This response is simply  ridiculous . . .

Good things come to those who wait?  Really?  What is so great about listen to my other buddies with the latest WP8 update and its features while I sit back with nothing to show or say?  Again . . Verizon Wireless is the last of the major carriers to give us GDR3.

As for the link you supplied . . it gives no information on updates, it's just a generic Verizon news site.

You guys can do better.

0 Likes
Major_Payne
Contributor - Level 1

Would be nice to get this SOON. Today alone had to delete 2 text threads and reboot my phone 3 times to send 2 text messages.  

0 Likes
RTGardner
Newbie

I too have poor bluetooth connectivity since GDR2.  Even worse, the phone thinks it's connected to the car long after I've left the vehicle.  That means all my calls get routed to a nonexistent bluetooth connection unless I remember to manually reset it.

I've been to the Microsoft Store, and they say it's a Verizon/HTC problem.  Verizon says my phone's under warranty, but they'll only replace it with an identical item.  I need to get this fixed (GDR3) or I'll need to switch carriers.  My phone contract & warranty are up in a few days, and I'm EXTREMELY FRUSTRATED with Verizon.

0 Likes
vzw_customer_support
Customer Service Rep

Major_Payne, good things come to those that wait. Stay tuned for information regarding upcoming software updates here: http://bit.ly/n5snpq Meanwhile, let's take a closer look at the issues that you're experiencing with your device. Try deleting all unwanted text messages, call logs, and e-mails. You should also uninstall any unwanted applications on your device, as well. Once you power your device off/on, I trust that your device will perform better. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

0 Likes
Major_Payne
Contributor - Level 1

So by good things I'm to take it as we have to wait for our phones to get the text messaging bug fixed with GDR3?

In the meantime we are supposed to suck it up and keep on wasting time etc. cause the phone has been unreliable since GDR2?

As far as your other suggestions. The phone as been reset wiped etc more than once since GDR2 to try to make it even half way reliable.

It's sad that we are told this scripted stuff when it's a bug in the last update that is causing the problem for all of us.

Your link doesn't mention anything about a release date for GDR3 for my phone either so not sure what the goal there was.

If I come across as frustrated it is because I am. I've been a Verizon customer along time and this is the first phone I've had to suffer through months of issues waiting for Verizon to fix the bugged release they put out.

0 Likes
icetruckilla
Newbie

Can confirm. My 8X updated to GDR3 as part of SU4 this morning.

Praise Jeebus!

0 Likes
vzw_customer_support
Customer Service Rep

Thats very exciting icetruckilla! Enjoy the updates to your amazing device! Have a great weekend, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

0 Likes
anotherlab
Newbie

The battery on my 8X is draining much faster since GDR3 was installed.  The Battery Pro+ is showing a 3%/hour drop with the phone just sitting idle. I can't imagine how bad the drain would be if I actually used the phone.

Can someone from Verizon step up and see what is causing the drain?  Did WiFi break and it's eating battery trying to reconnect?  Or is it some new background process?

0 Likes