Windows Phone DAY at Verizon 8/19/14

[rednibkram]

But the same process could be used to upgrade the phone the same as re-image the phone.  OTA upgrades are nothing more than a download of an installation file that will upgrade the phone rather and reimage it.  The Nokia Software Recover Tool could be altered by Microsoft to do the same thing as the OTA file.  Doesn't take much to change a program especially by Microsoft.

[primortal]

Agreed but in the context today and part of this thread, the Nokia Software Recovery tool is not needed what so ever to update the phones OS and firmware.  Can it, yes of course.  Is it required defiantly not.

[rednibkram]

Sorry bud, didn't mean to make it sound like the NSRT is "required".  What I mean is that just like Apple provides two separate ways to update their iPhone (OTA and iTunes using USB), Microsoft could do the same thing.  They could modify the NSRT to include the ability to "recover" AND "upgrade" your phone's software and firmware, thereby bypassing Verizon alltogether, just like Apple does.  Microsoft could bring their firmware update directly to Verizon, work WITH Verizon technicians in the testing phase (basically getting "pre-tested") then release the update BOTH OTA and through NSRT. 

[Bob3536]

Let me preface this by saying I love the Icon and WP software.  I came from an older version of Android and I much prefer WP, even at the 8.0 release.  I'm happy with the VZW network and customer support in general.  That said, I'm not pleased with certain aspects of the "experience" so far:

1. I was told by a VZW employee that 8.1 was only a couple of weeks away when I bought the phone.  Four weeks later.  I was again told, "just a couple of weeks".  That was 2 weeks ago.

2. The user manual that came on the phone is for 8.1.....not 8.0.  So, many of the features in the manual aren't really in the software.  Yes, there is a disclaimer, but that's not the point.

3. Some of the VZW advertising referred to 8.1 features that obviously weren't available at the time of purchase.

4. As others have mentioned, it's sort of a smack in the face the way they have rolled out the latest WP phones with 8.1, but still haven't updated the Icon.

I can appreciate the fact that the high volume sellers get preferential treatment, but, good business practice dictates a degree of customer care for all.  I'm confident VZW will make that happen.

[MadDogFL62]

6 weeks.  No update.  No one listening.

Ready to complain yet?  www.fcc.gov/complaints

[rcschnoor]

MadDogFL62 wrote:

6 weeks.  No update.  No one listening.

Ready to complain yet?

No

[rednibkram]

<< Personal comments removed to comply with Verizon Wireless Terms of Service >>

Post edited by: Verizon Moderator

[#8]

Yeah we tested it last night. We decided it was buggy so it may take us another 12-16 weeks before I release it.

I want the new Windows phones to sell well over the holiday season.

Please get real. We don't work for Verizon. Just customers. But if I did do certification for this phone OS

I would let it out next year just for all the misinformation I keep reading and blaming and threats I read.

If I was at the FCC reading these so called threats to Verizon about give me my update, its the law, I spoke to a high up mucky muck and he said we will get it, (not actually any given date) and it is harmful because the security on my phone is at risk yada yada yada.

When the carriers are ready to approve it you will receive it.

But don't all be running back here with "the windows update bricked my device"

Verizon did nothing to your device.

[rednibkram]

When Verizon does release it and if there are any issues, I wouldn't blame Verizon for the issue. However, what I will do is ask why is there an issue?  If Verizon is supposed to be working so thoroughly in this process to ensure there are no issues before allowing it to go through, there shouldn't be any issues.  Verizon should have caught any problems and sent it back to Microsoft?  Isn't that what you've been saying all along?  Isn't that what you've been screaming the testing is for?  That this is the reason we are waiting so long for this update?  If, as you've stated, Verizon is being so thorough and taking so much time to be maticulous in testing this update, then there really shouldn't be any issues.  But if there are, I won't blame Verizon for the issue, but I will question, and I mean REALLY QUESTION, the testing process by Verizon.  And I do believe it would be warranted! 

[#10]

On this post, I can agree with you. Very well said!

If you looked at the links from the AT&T help forum you will see others don't think in those terms.

I read the where is our update, and then threads on blaming AT&T for device mishaps.

As I said all along the carriers get the heat either way