Re: Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)
winnamon84
Newbie

Alright I file the complaint, approximately how long after you submitted did you receive response back from Verizon.  Also did you receive the upgrade before the general public?  MadDogFL62

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Re: Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)
MadDogFL62
Contributor - Level 2

winnamon84:  I did not receive any kind of special "priority update" from Verizon.  From what I could read on this form and on sites like WPCentral and WMPoweruser, I got my update the same time as all other Verizon customers.

However, what I did get was a call from a Verizon "Damage Control" Rep within a week after the update was released.  They reviewed my complaint as it was specifically filed with the FCC and wanted to insure that every issue was addressed.

This go-around, I added the issue of Verizon not pre-testing the release to my complaint form.  I have asked on this forum and I have asked these Damage Control Reps to forward our concerns yet there are no improvements to the process.

So once again we sit on the sideline as Verizon customers; watching AT&T and T-Mobile customers enjoy their new software on their Windows Phone.

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Re: Windows Phone Updates from Verizon - ON TIME.  (Meet Joe B.)
winnamon84
Newbie

Just out of curiosity...what phone are you sporting????

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Re: Windows Phone Updates from Verizon - ON TIME.  (Meet Joe B.)
MadDogFL62
Contributor - Level 2

ICON.  I was between contracts and had to have it.  Of course, I also had the HTC Trophy way back when and waited months after my contract for Verizon to release something worthwhile.  That was the Nokia 822.

I would love to see Verizon come out with the next generation of the 1520 that is rumored.  Then again, if they shove that on their shelves during the holidays, it will become obsolete in 6 months because that will be about the time that Microsoft releases Windows Phones sporting the same OS as Windows.  And I don't expect much compatibility with the older model phones when that happens.

So...  I may have to learn to love my ICON for another 12 months, or grab a new phone with my expired contract and beg work for a new phone when the next gen of Windows Phone OS comes out.

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Re: Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)
47seijar
Specialist - Level 2

Just get an iPhone and be happy! Put down your burden, all the worrying and complaining about WP updates. Step into the warm embrace that is iOS and feel the love!

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Re: Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)
MadDogFL62
Contributor - Level 2

(Post removed as required by the Verizon Wireless Terms of Service.)

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Re: Windows Phone Updates from Verizon - ON TIME.  (Meet Joe B.)
rednibkram
Specialist - Level 1

Not even immediate updates would convince me to trade my Windows Phone for a boring, outdated, overpriced Crapple iPhlunk!  Go troll somewhere else bud.  Our beef is not with Apple or trolls like you, it's with Verizion and their lack of support for updates for ALL devices.  It may be that we non-iPhone users will need to file a class action lawsuit against Verizion for discrimination based on user support of our devices.  Why should Apple get preferential treatment?  We pay the same amount for our phones and plans as iPhone users do, so where is our "immediate updates?" 

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Re: Windows Phone Updates from Verizon - ON TIME. (Meet Joe B.)
jnetSYNATK
Enthusiast - Level 2

Complaint filed.

Glad to see I am not the only one irritated with the way Verizon runs business. As long as we pay them, we are treated like second class citizens. Don't even get me started on their support representatives. The perception of these people seems to be that they have an IQ of < 55.

Guess all we can do is wait - we are at their mercy, which is balls. I really wish people would stop sucking Apples pole, Their products are dumb'ed down for the average user to use. Really, they are far behind when it comes to productivity - ie. real job usefulness. I mean if all I wanted to do was listen to music - play retarded games, or watch videos - sure I'd go Apple.

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Re: Windows Phone Updates from Verizon - ON TIME.  (Meet Joe B.)
47seijar
Specialist - Level 2

>> Comments removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

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Re: Windows Phone Updates from Verizon - ON TIME.  (Meet Joe B.)
MadDogFL62
Contributor - Level 2

I've got nothing but love for you 47seijar .  I know you've got the same ICON that I have and the only reason you are out here is to see when you, too, are going to get your 8.1 Cyan update.  Don't be scared that a big bad Windows Phone Customer stalked your profile and found that you are also a Windows Phone owner.  We are one big happy family out here!  Support the Windows Phone cause rather than sugar-coating it with Apple Pride.  It's like trying to block those annoying anonymous calls on your ICON. (Yea, I read about that too.)   All we are looking for here is some love and an update for our ICONS - just like you!  Join us in getting some free pressure from the FCC.  www.fcc.gov/complaints.  After all, once you get 8.1, we all know you are going to like Cortana way more than Siri. 

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