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Won't power down
pared
Member

My phone recently started an issue when I push on the power button to either to turn it on to check things on my phone or to power it down nothing happens. I have to either call my phone from another phone or plug it in so I can use it to unlock to make calls. This just started to happen two days ago. I take great care of my phone, never dropped it or banged it so I am confused about why it is happening. Also I tried to hold the power button and volume down to reboot and that does not work as well.

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Re: Won't power down
radmanvr
Member

It sounds like to me that you have an unresponsive power button. This could be due to abuse or defect. You have stated that you take good care of your device. I would get a replacement.

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Re: Won't power down
vzw_customer_support
Customer Support

Hi Pared,


Oh no! A working power button is essential to a device. Let's get this resolved. Is there a case covering the device? If so, please remove the case. Has there been any liquid or physical damage to this device? Does the button feel loose? Keep me posted

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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