activation

[5swines]

I have to activate an old LGEnV.  my password has a capital letter in it but the system keeps telling me im putting it in wrong.  how do I get the cap part of the password accepted.  Ive entered it 3 times and Im told its wrong

[vzw_customer_support]

Hi 5swines,

3 times is too many! It's important to know how the keyboard works on the device, click for instructions http://vz.to/13JcMZx .

Thanks,
PamelaF_VZW