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can't make calls
msdavinci
Member

Phone suddenly will not make or receive calls.  Incoming - they go right to voicemail.  Outgoing - buzz buzz buzz call dropped.

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Re: can't make calls
msdavinci
Member

After reading a zillion possible solutions, I went for the drastic one and did a factory reset. Made no difference.

Then I deleted SKYPE and the problem was solved.  I have HTC One for Windows and have had it for months. The problem started about a week ago when I heard the phone ring but no call showed up on history. It went right to voice mail. But I was still able to make calls out. And then It stopped making outbound calls.

Now I have re-installed Skype and everything seems to be fine.

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Re: can't make calls
primortal
Sr. Member

Sounds like you need to contact support, Contact Us | Verizon Wireless

This is a peer-to-peer support community.  Only VZW bots respond here.

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Re: can't make calls
Ann154
MVP MVP
MVP

You can verify that the call forwarding isn't enabled. Dial *73 and listen for the tones.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: can't make calls
vzw_customer_support
Customer Support

msdavinci,

Being able to use your phone is definitely important. I don't want you to miss any important calls. Let's get to the bottom of this.

Whjat phone model do you have? When did this start? Are you getting an error message when placing a call? Where are you located (city, state, and zip code)? Try powering the phone off/on and retest. Keep us posted if you are still having issues.

JohnB_VZW

Follow us on Twitter @VZWSupport

Re: can't make calls
Milay59
Member

I want to know where can I go for workshop?

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Re: can't make calls
Milay59
Member

Does the Verizon center in Cerritos offer workshop?

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Re: can't make calls
primortal
Sr. Member

Put your zip code or city and state and see, Find a Store | Verizon Wireless Store Locator

Even better, Workshop Finder

Scratch that, if you have a Microsoft Store even better.  They will teach you a lot better then VZW

https://www.microsoft.com/en-us/store/locations/find-a-store

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Re: can't make calls
msdavinci
Member

After reading a zillion possible solutions, I went for the drastic one and did a factory reset. Made no difference.

Then I deleted SKYPE and the problem was solved.  I have HTC One for Windows and have had it for months. The problem started about a week ago when I heard the phone ring but no call showed up on history. It went right to voice mail. But I was still able to make calls out. And then It stopped making outbound calls.

Now I have re-installed Skype and everything seems to be fine.

View solution in original post

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