can't send text

just recieived my new phone today all is operating properly accept I can not send text messages

Labels (1)
Re: can't send text
Customer Service Rep

Hi Runa, congratulations on your new device! I'm sorry to learn that you cannot sent text messages, and I'd be happy to assist. I use many many messages each month, so I understand how you must feel.

Are you able to receive messages? When sending a message, does the issue happen on all outgoing messages, or is it intermittent? If intermittent, do you notice a pattern as to who you are having the issue with? Please let me know this info, so I can make sure that you are able to send messages with no problem. Thank you!

Christina B
VZW Support
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