cannot conect to the computer
1eye
Newbie

cannot connect to the computer

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Snn5
Legend

What phone are you referring to?

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1eye
Newbie

Samsung Gusto 3 (windows 8.1 device manager states: driver not installed

foe SM_B311V)

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Snn5
Legend

IDK that you need specific drivers, but take a look at this page:  Samsung Gusto 3 Support | Verizon Wireless

You'll need a USB cable first.  The PC will most likely look for the SD card, maybe the internal memory. 

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