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email account not syncing
DanSMich
Member

My att.net email account stopped syncing on my Nokia Lumia Icon and I can no longer get any new emails.  Has anyone else had this problem?

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Re: email account not syncing
DanSMich
Member

Tried the text message back up settings without success.  Ended up deleting the account and resetting up and, along with the below suggestion from the MS message board, it appears to have worked.  The error code I received was 80004005.

from MS - "go to Settings - date +time, setup manually/Auto-off. Then Soft Reset the phone and try again to sync; To perform the Soft Reset, please press the Power button down, hold, than slide down the message on the screen. The phone will switch off. Next please Turn On the phone back again.to turn the phone"

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Re: email account not syncing
primortal
Sr. Member
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Re: email account not syncing
Blue4293
Member

I have had this issue. Try turning off Text Message Backup in the Backup settings. For some reason when it is turned on it blocks email.

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Re: email account not syncing
DanSMich
Member

Tried the text message back up settings without success.  Ended up deleting the account and resetting up and, along with the below suggestion from the MS message board, it appears to have worked.  The error code I received was 80004005.

from MS - "go to Settings - date +time, setup manually/Auto-off. Then Soft Reset the phone and try again to sync; To perform the Soft Reset, please press the Power button down, hold, than slide down the message on the screen. The phone will switch off. Next please Turn On the phone back again.to turn the phone"

View solution in original post

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Re: email account not syncing
rumping
Member

I had this problem just this week. Have you recently changed your password?  If so, then you need to go into your account with att on a computer and go to the mobile app.  They have a new level of security that requires you do this if you change your password before you can change your password on your actual phone.

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