my phone keeps shutting off after a few minutes of using it. It is totally charged.
Which phone model do you have?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have the Samsung Convoy
Probably bad battery. Or it could just be getting old. time to upgrade anyway.
Arlcop44, I've been there myself with an old smartphone and can imagine that this is the last thing you want taking place on your phone. Let's work towards a resolution here so you have a working phone again. When your phone powers off, does it only happen in specific situations? (Phone call, texting, etc.) Is there currently any specific damage to the phone or is the battery swollen at all?
Please use the link below on instructions on how to remove and re-insert the battery on your device. Also ensure that the gold contacts on the battery are clean from any debris. Thanks! http://spr.ly/6580DiMki
AlanS_VZW
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